ELIZABETH GRANHOLM
Hackensack,NJ
Summary
Dynamic and detail-oriented professional with experience in customer service and conflict resolution. Proven ability to manage sensitive information and collaborate effectively with teams.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Information and Guest Service Representative
Hackensack University Medical Center
Hackensack, New Jersey
12.2025 - Current
- Facilitated guest check-in, addressing inquiries and concerns to enhance visitor satisfaction at leading medical center.
- Coordinated with healthcare teams to streamline patient experiences during visits, contributing to overall service quality.
- Managed sensitive information and ensured accuracy of guest and patient records to support operational integrity.
- Ensured compliance of hospital policies and procedures
HR Intern
Family Services
Poughkeepsie, NY
06.2024 - 12.2024
- Contributed to development of policies and procedures and new employee relation programs, enhancing organizational compliance.
- Supported development and maintenance of employee files, ensuring accurate onboarding documentation and streamlined processes.
- Utilized Excel to transfer sensitive data between systems, ensuring data integrity and security.
Cashier promoted to Bakery Clerk
Uncle Giuseppe’s
Ramsey, NJ
01.2020 - 01.2023
- Cashier: Safely and efficiently handled money, delivering excellent customer service. Cross-trained throughout the store and promoted to the bakery department
- Bakery Clerk: interacted with customers, and collaborated as a team, to properly deliver orders, restock, safely handle goods, and support other various tasks
Sacristan
Church of the Presentation
Upper Saddle River, NJ
01.2016 - 01.2021
- Managed the opening and closing processes, organized, and cleaned all necessary items for the mass.
- Handled the transfer of donations.
Education
Bachelor of Arts - Psychology and Business Minor
Marist University
Poughkeepsie, NY05-2025
High School Diploma -
Immaculate Heart Academy
Washington Township, NJ05-2021
Skills
- Customer Service
- Verbal and Written Communication
- Conflict Resolution
- Office suite proficiency
- Time Management
- Cash Handling Experience
- Leadership skills
Volunteer Experience
Baby Drive, Founded a service project to help collect donations for mothers who cannot afford to buy items for their children. Coordinated with different organizations to donate these items.
Certification
BLS - Basic Life Support (CPR and AED)
Timeline
Information and Guest Service Representative
Hackensack University Medical Center
12.2025 - Current
HR Intern
Family Services
06.2024 - 12.2024
Cashier promoted to Bakery Clerk
Uncle Giuseppe’s
01.2020 - 01.2023
Sacristan
Church of the Presentation
01.2016 - 01.2021
Bachelor of Arts - Psychology and Business Minor
Marist University
High School Diploma -
Immaculate Heart Academy