Patsy I Cabrera
New York,New York
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Information Guest Service Rep
Hackensack Meridian hospital
03.2019 - Current
- Performed clerical reception duties such as filing, photocopying, transcribing and faxing
- Input and maintained daily guest information
- Maintained professionalism and keep the front desk and lobby area clean at all times
- Assisted in escorting patients and visitors to and from the unit department
- Assisted patients and families with any non clinical questions and or personal needs (e.g
- Belongings, wheelchairs etc)
- Greeted everyone in a professional manner
Pharmacy Technician
Rite Aid
08.2017 - 03.2019
- Greeted customers and answer questions
- Undertook administrative tasks (e.g
- Record-keeping)
- Coding prescription orders
- Answered phone calls
- Responded to emails and messages
- Sort, stock and label medications
- Resolved issues when they arise (e.g
- Rejected insurance claims)
Teacher's Assistant
Birch Family Services
05.2012 - 07.2016
- Maintained a safe, healthy and nurturing learning environment
- Participated in staff development activities
- Attended team meeting conferences
- Communicated with parents verbally and in writing under the direction of the teacher
- Supervised students in and out the classrooms
Education
Associates - Applied Science
Bergen Community College
Paramus, New JerseySkills
- Bilingual English and Spanish
- Time management
- Customer service
- Proficient in Epic
- Proficient in Microsoft Office: Word
- Proficient in Microsoft Office: PowerPoint
- Interpersonal skills
Timeline
Information Guest Service Rep
Hackensack Meridian hospital
03.2019 - Current
Pharmacy Technician
Rite Aid
08.2017 - 03.2019
Teacher's Assistant
Birch Family Services
05.2012 - 07.2016
Associates - Applied Science
Bergen Community College
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