Lead
Denein Carpenter
Business Management
Glendale,AZ
Summary
An encouraging team player and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Hardworking Registered nurse with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. A proven leader focusing on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care. Highly skilled supervisor with experience in supervising, scheduling, and directing employees. Resourceful specialist knowledgeable in production. Track record of boosting efficiency and focused on monitoring safety in busy and potentially hazardous environments.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Customer Service Representative
Consumer Cellular
07.2023 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Investigated and resolved accounting, service, and delivery concerns.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with staff members to enhance the customer service experience and exceed team goals through effective client satisfaction rates.
Shift Manager
Burger King
03.2023 - 09.2023
- Established operational objectives and work plans, and delegated assignments to team members.
- Identified and resolved problems with team production and performance to maintain consistent quality levels.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Collaborated with internal teams to streamline operations across material handling and production.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Caregiver
Home Watch Caregiver
05.2022 - 01.2023
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Registered Nurse
Ministry Of Health
04.2017 - 10.2021
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Administer medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Evaluated healthcare needs, goals for treatment, and available resources for each patient and connected them to optimal providers and care.
- Educated patients, families, and caregivers on diagnosis and prognosis, treatment options, disease process, management, and lifestyle options.
- I worked with the healthcare team to develop a new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
Education
High School Diploma -
Oberlin High School
Kingston, Jamaica 05.2001 -
MBA - Business Administration And Management
Grand Canyon University
Phoenix, AZ 05.2001 -
Bachelor of Science - Nursing
University of The West Indies
Kingston, Jamaica 05.2001 -
Skills
Adaptability
undefinedCertification
Bachelor's Degree in Nursing
Interests
Make decisions
Take risks for profit
Reading, Swimming, enjoy outdoor adventures
Finding a good adventure begins with learning to recognize the strange pull of what I love. An interesting swim life requires staying mildly alert as I go about my normal life, and reading contributes to personal growth,social awareness, and the development of skills for life and the world of work.
Timeline
Master's in Business Administration
01-2024
Customer Service Representative
Consumer Cellular
07.2023 - Current
Shift Manager
Burger King
03.2023 - 09.2023
Caregiver
Home Watch Caregiver
05.2022 - 01.2023
Registered Nurse
Ministry Of Health
04.2017 - 10.2021
Bachelor's Degree in Nursing
02-2017
High School Diploma -
Oberlin High School
05.2001 -
MBA - Business Administration And Management
Grand Canyon University
05.2001 -
Bachelor of Science - Nursing
University of The West Indies
05.2001 -
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