FAJAR JALEEL
Langley
Summary
Dedicated and customer-focused professional with exceptional customer service, Proven ability to retain customer satisfaction, manage high-volume transactions, and ensure smooth day-to-day operations in dynamic environments. Adept at working in fast-paced settings while maintaining a calm demeanor and strong attention to detail. Seeking a position where I can leverage my expertise in customer engagement, problem-solving, and operational support.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Vancouver General Trading Inc.
08.2024 - 02.2025
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Cashier (Part-Time)
The Sultan Centre
11.2022 - 04.2024
- Efficiently managed the checkout process, handling cash, credit, and debit transactions while providing excellent customer service
- Assisted customers with product inquiries, promotions, and store policies, contributing to an enhanced shopping experience
- Maintained a balanced cash register and collaborated with the team to ensure store cleanliness and organized displays
- Participated in inventory counts and restocking, contributing to smooth store operations during peak hours
Hostess
The Cheesecake Factory
02.2021 - 05.2022
- Managed front-of-house operations, greeting and seating guests in a warm and efficient manner
- Handled reservation systems and waitlists, ensuring a smooth guest flow during peak hours
- Collaborated with servers and kitchen staff to optimize table turnover and create a welcoming atmosphere for guests
- Assisted with menu recommendations and guest inquiries, contributing to repeat visits and positive dining experiences
Education
IGCSE - O LEVELS
The American School of Kuwait
01.2023
Skills
- Accountability
- Empathy and Patience
- Exceptional Communication Skills
- Attention to Detail
- Adaptability
- Sales & Upselling Techniques
- Professional Appearance & Demeanor
- Dependability & Punctuality
- Problem Solving & Conflict Resolution
- Team Collaboration
- Fast Learner with Adaptability
- Multitasking & Time Management
Timeline
Customer Service Representative
Vancouver General Trading Inc.
08.2024 - 02.2025
Cashier (Part-Time)
The Sultan Centre
11.2022 - 04.2024
Hostess
The Cheesecake Factory
02.2021 - 05.2022
IGCSE - O LEVELS
The American School of Kuwait
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