Sarah Wells
Holland,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Holland Litho Printing Company
06.2023 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer emails with minimal wait times.
- Answered customer emails calls promptly to avoid on-hold wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased efficiency and team productivity by promoting operational best practices.
Premium Auditor
Lowry & Associates
01.2015 - 07.2023
- Provided journal entries and performed accounting on accrual basis
- Analyze Data
- Documenting audit tests and findings
- Implemented new procedures and handled process improvement
- Maintained integrity of general ledger and chart of accounts
- Communication and compliance working with both internal and external multiple management levels
- Detailed orientated
- Meet Deadlines
- Staying focused and accountable
- Prepared working papers, reports and supporting documentation for audit findings.
Production
Gentex
07.2022 - 01.2023
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Inspected and adjusted work performed to meet expectations.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
Education
High School Diploma -
Wavecrest Carrier Academy
Holland, Mi2007
Skills
- Journal Entry Preparation
- Time Management
- Accountability
- Professionalism
- Critical Thinking and Analysis
- Payroll Auditing
- Communication
- Customer Relations
- Managing Multiple Tasks
Timeline
Customer Service Representative
Holland Litho Printing Company
06.2023 - 08.2023
Production
Gentex
07.2022 - 01.2023
Premium Auditor
Lowry & Associates
01.2015 - 07.2023
High School Diploma -
Wavecrest Carrier Academy
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