Hi, I’m
Deneisha Brooks
Oakland,CA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
years of professional experience
Work History
Monica Sanders Oakland, CA
In Home Care Provider
05.2020 - Current
Job overview
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Reported concerns to nurse supervisor to promote optimal care.
- Maintained clean and well-organized environment for client happiness and safety.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Provided companionship to elderly patients in their homes and assisted with daily tasks such as meal preparation, light housekeeping, shopping and errands.
- Provided emotional support to clients by listening to their concerns and offering encouragement when needed.
- Transported clients to medical appointments or therapy sessions as needed using own vehicle or public transportation methods.
- Monitored diet restrictions ordered by physicians or nutritionists for each patient.
7-elevenOakland, CA
Cashier Team Lead
06.2021 - 04.2023
Job overview
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Performed daily opening and closing procedures for the register area.
- Managed scheduling, payroll, and time off requests for team members.
UPS FreightOakland, CA
Package Handler
10.2021 - 08.2022
Job overview
- Examined and inspected containers, materials and products to meet packing specifications
- Sorted packages to appropriate slide, line or belt for final distribution.
- Examined and inspected containers, materials and products to meet packing specifications.
SK Food GroupReno, NV
Lead Production Worker
06.2012 - 05.2017
Job overview
- Directed daily production operations and supervised a team of 10 employees.
- Maintained accurate records of work orders, inventory levels, and employee performance.
- Collaborated with other departments to ensure timely completion of projects.
- Prepared detailed reports for management regarding production activities.
- Oversaw workstation setup and operation and mobilized production line and shift employees to meet customer quality standards and schedules.
Education
Laney CollegeOakland, CA
Associate of Science from Criminal Justice
10-2010
University Overview
- Minor in Dance
- Major in Criminal justice
- Completed continuing education in English & Math
- 3.5 GPA
Skills
- Emotional Support
- Observational skills
- Compassionate Caregiving
- Range of motion exercises
- Vital signs monitoring
- Mobility support
- Meal Preparation
- Family Communication
- Personal Hygiene Assistance
- Recreational Activities
- Behavioral Management
- Compassionate client care
- Basic Housekeeping
- HIPAA Compliance
- Patient Care
- Records Management
Timeline
Package Handler
UPS Freight
10.2021 - 08.2022
Cashier Team Lead
7-eleven
06.2021 - 04.2023
In Home Care Provider
Monica Sanders
05.2020 - Current
Lead Production Worker
SK Food Group
06.2012 - 05.2017
Laney College
Associate of Science from Criminal Justice