DENEISHA RICHARDS
West Palm Beach,FL
Summary
Results-driven professional with diverse experience in claims processing, medicaladministration, and customer service. Proven track record of improving operational efficiency, managing complex workflows, and delivering exceptional service in fast-paced environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Claims Specialist
The Hartford Insurance Group
Miami, FL
- Processed FMLA claims with 98% accuracy rate while ensuring regulatory compliance
- Streamlined claims workflow processes, reducing processing time by 25%
- Managed complex case files and maintained detailed documentation
GOC Il
Department of Corrections
West Palm Beach, FL
03.2025 - Current
- Provided administrative and operational support for Region IV telecommunications, managing thousands of wireless accounts, coordinating vendor services, and ensuring compliance with state policies and budget requirements.
- Prepared reports and reconciled invoices, ensuring data accuracy, compliance, and cost control within agency policies.
Team Leader Manager
OSL Retail Services
Royal Palmbeach
06 2024 - Current
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
Sales Associate
Apple
West Palm Beach, FL
01 2022 - 08 2023
- Exceeded sales targets by 15% through personalized customer solutions
- Managed inventory and store operations while maintaining company-standards
- Provided technical support and product training to customers
Medical Receptionist
Canna Dr X
West Palm Beach, FL
- Coordinated patient scheduling and maintained accurate medical records
- Improved front desk operations efficiency by implementing new filing system
- Handled sensitive patient information while ensuring HIPAA compliance
NOC Analyst
SBA
Boynton Beach Florida
05 2016 - 08 2018
- Identified potential security threats through continuous monitoring of network traffic, mitigating risks in a timely manner.
- Enhanced overall network performance with regular maintenance and updates.
- Supported infrastructure upgrades by assisting project teams with implementation plans and execution steps.
Education
Bachelor of Arts - Film and Video Production
Full Sail University
Winter Garden, FL2026
Skills
- Claims Processing
- Customer Service
- Medical Office Administration
- HIPAA Compliance
- Microsoft Office Suite
- Photography
- Data Analyst
Languages
Spanish
Full Professional
Certification
- Salesforce Administrator Certification – Salesforce.com, Inc.
- Digital Marketing Professional Certificate – Digital Marketing Institute.
- Hootsuite Social Media Marketing Certification – Hootsuite Media Inc.
- CompTIA Security+ Certification – Computing Technology Industry Association.
- AWS Certified Solutions Architect – Associate - Amazon Web Services Training and Certification.
- Certified Information Systems Security Professional (CISSP)-International Information System Security Certification Consortium.
Timeline
GOC Il
Department of Corrections
03.2025 - Current
Claims Specialist
The Hartford Insurance Group
Team Leader Manager
OSL Retail Services
06 2024 - Current
Sales Associate
Apple
01 2022 - 08 2023
Medical Receptionist
Canna Dr X
NOC Analyst
SBA
05 2016 - 08 2018
Bachelor of Arts - Film and Video Production
Full Sail University