Denell Williams
Asheville,NC
Summary
Air Force Veteran with extensive experience in healthcare and customer service, specializing in inventory management and team supervision. Successfully initiated projects to improve operational efficiency, directly enhancing patient care and satisfaction. Collaborated effectively with healthcare providers to ensure timely delivery of medical equipment.
Overview
9
9
years of professional experience
Work History
Purchasing Agent
Veterans Healthcare Administration
Asheville, NC
03.2024 - Current
- Promoted to Purchasing Agent; Prepared purchase orders and sent to distributors and suppliers.
- Conducted price comparisons among suppliers to ensure cost-effective purchasing of similar items.
- Oversaw inventory management of medical supplies and equipment to ensure availability and accuracy.
- Promoted to Prosthetics Clerk in October 2024 to manage prosthetics inventory, provide patients with ordered durable medical equipment, and record details in veterans' electronic record system
- Collaborated with healthcare providers to ensure timely patient care.
- Researched to clarify missing information or unclear consults for ordered items pertaining to Veteran care.
- Supervised CWT personnel including training, instruction and managing bi-weekly timecards.
- Began as a Technician - CWT in the Wheelchair Shop who assembled and repaired specialized and powered wheelchairs
- Performed all stockroom functions: picking items, preparing mailing information, packaging, labelling and posting to the Veteran’s medical record
- Trained new clerks on office procedures and software applications.
- Managed incoming correspondence and directed inquiries to appropriate departments.
- Communicated with customers and employees to answer questions or explain information.
- Initiated and led workplace efficiency projects to improve customer satisfaction and contribute to better veteran patient health outcomes
Caregiver
Faith Hope and Love Homecare
Florence, SC
02.2022 - 02.2024
- Assisted elderly and disabled clients to manage their daily living activities (assisted with bathing, toileting, and dressing)
- Prepared meals and performed light housekeeping duties
- Helped clients take medicine as directed by medical staff and transported patients to/from medical and dental appointments
Information Security Analyst – ABAC (RBAC)
Wells Fargo (Apex Systems)
Charlotte, NC
03.2020 - 01.2022
- Created and updated digital instructions on how to request access to banking applications.
- Maintained technical application information and data elements in internal role repository.
- Enabled effective onboarding of new or converting applications using Excel and proprietary software programs
ERC Data Technician
Windstream Communications
Charlotte, NC
06.2018 - 02.2020
- Managed proactive and customer-initiated 'Remedy' ticket queue, documenting troubleshooting steps and resolutions for thousands of Windstream customers to enhance service delivery
- Resolved customer incidents by escalating issues internally and externally, ensuring timely and effective solutions to customer problems
- Collaborated with departments to troubleshoot and resolve customer concerns regarding older equipment malfunctions, improving overall customer satisfaction
- Addressed service-line requests, conducting troubleshooting to maintain data and network levels of performance.
Security Analyst
Global Linking Solutions
Charlotte, NC
05.2017 - 05.2018
- Conducted system testing on business systems to ensure compliance and maintain network integrity
- Investigated suspicious activity with business customers to confirm proper system functionality
Education
Cyber and Network Security -
ECPI University
Charlotte, NC01-2018
Skills
- Inventory management
- Process improvement
- Office/Clerical
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft TEAMS
- Customer Service
- Analytical thinking
- Problem-solving
- Supervision
- Role management
- Vendor Relations
- Agile work environment
- Cost Analysis
- Communication
- Interpersonal communication
- HIPAA compliance
Military Experience
Missile and Space Systems Maintenance Technician, 01/01/95, 01/01/99, US Air Force, Cheyenne, WY
Timeline
Purchasing Agent
Veterans Healthcare Administration
03.2024 - Current
Caregiver
Faith Hope and Love Homecare
02.2022 - 02.2024
Information Security Analyst – ABAC (RBAC)
Wells Fargo (Apex Systems)
03.2020 - 01.2022
ERC Data Technician
Windstream Communications
06.2018 - 02.2020
Security Analyst
Global Linking Solutions
05.2017 - 05.2018
Cyber and Network Security -
ECPI University