Denen Trower
Bear,DE
Summary
Highly motivated college sophomore pursuing a degree in Information Technology. Skilled in customer service, inventory management, and problem-solving, with experience in retail and food service industries. Strong work ethic, adaptability, and interpersonal skills, with the ability to quickly learn new tasks.
Overview
1
1
Certification
1
1
year of post-secondary education
5
5
years of professional experience
Work History
Service Advisor
Honda
Newark, DE
09.2025 - Current
- Assisted customers with vehicle service inquiries and repair recommendations.
- Scheduled appointments and managed service department workflow efficiently.
- Collaborated with technicians to ensure accuracy in service estimates and repairs.
To-Go Specialist
LongHorn Steakhouse
BEAR, DE
02.2023 - Current
- Coordinated multiple orders during peak hours, ensuring timely service and minimizing wait times.
- Executed takeout orders with accuracy and efficiency, enhancing customer satisfaction during pickup.
- Delivered exceptional customer service by confirming orders and resolving inquiries, fostering positive customer relationships.
- Maintained a clean and organized workspace, adhering to safety and sanitation standards.
Flooring Specialist
Home Depot
Newark, DE
06.2022 - 02.2023
- Guided customers in selecting flooring options, delivering accurate installation estimates to enhance decision-making.
- Organized inventory and optimized store displays to create appealing merchandise presentations that attracted customer interest.
- Maintained inventory and store displays, ensuring merchandise was attractively presented.
- Educated customers on product features and effectively addressed concerns regarding cleaning and aftercare, ensuring satisfaction.
Amazon Associate
Amazon
New Castle, DE
04.2021 - 06.2022
- Operated forklifts and pallet jacks to safely transport merchandise, contributing to efficient warehouse operations.
- Processed incoming and outgoing shipments, ensuring accurate record-keeping for inventory management.
- Cleaned and organized workspaces to maintain a safe and efficient environment for staff. to ensure safety and efficiency. to ensure safety and organization. and organized to promote a safe working environment.
Education
College Freshman - Information Technology
Delaware Technical Community College
Wilmington, DE 05.2025 - 08.2026
High School Diploma -
William Penn High School
New Castle, DESkills
- Product Knowledge and Demonstrations
- Customer Service
- Service Upselling
- Inventory Management
- Attention to Detail
- Diverse customer engagement
- Written communication
- Decision Making
- Teamwork and Collaboration
- Interpersonal skills
- Adaptable and Flexible
- Workshop Maintenance
Certification
- Licensed Reach Driver, 2023
- Licensed Ballymore Driver, 2023
- Food Handler Certified, 2024
Timeline
Service Advisor
Honda
09.2025 - Current
College Freshman - Information Technology
Delaware Technical Community College
05.2025 - 08.2026
To-Go Specialist
LongHorn Steakhouse
02.2023 - Current
Flooring Specialist
Home Depot
06.2022 - 02.2023
Amazon Associate
Amazon
04.2021 - 06.2022
High School Diploma -
William Penn High School