Erin Jekubik
Clinton
Summary
Dynamic, results-oriented sales associate recognized for exceptional customer service and strong relationship-building abilities. Committed to creating welcoming environments and delivering comprehensive support to customers, ensuring a positive shopping experience. Possesses extensive knowledge of sales strategies and merchandising techniques, contributing to effective promotions and product placements. With over a decade of proven success in driving sales and enhancing customer satisfaction, consistently exceeds performance goals while fostering loyalty.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Service advisor
BMW of Akron
Akron, Ohio
10.2021 - Current
- Greet and check in customers
- Open and pre invoice service repair orders
- Build and maintain client retention
- Update parts department and technicians of approved or denied repair work
- Update customers with repair progress
- Generate warranty claims from service repair orders
Event Coordinator
Don Shula’s American Kitchen
01.2024 - 03.2024
- Create, organize and manage client events
- Market event space
- Manage food and beverage service
- Build and maintain client retention
Data entry clerk
Imagine This
Massillon, Ohio
06.2021 - 10.2021
- Process online orders
- Switchboard routing
- Document sorting and filing
Assistant service manager
Al Spitzer Ford
Cuyahoga Falls, Ohio
08.2020 - 06.2021
- Greet and check in customers
- Open and pre invoice service repair orders
- Build and maintain client retention
- Update parts department and technicians of approved or denied repair work
- Update customers with repair progress
- Generate warranty and fleet claims from service repair orders
Assistant service manager
Spitzer Chevrolet
North Canton, Ohio
09.2015 - 07.2020
- Greet and check in customers
- Open and pre invoice service repair orders
- Build and maintain client retention
- Update parts department and technicians of approved or denied repair work
- Update customers with repair progress
- Generate warranty and fleet claims from service repair orders
Service advisor
Ganley Mercedes Benz of Akron
Akron, Ohio
04.2015 - 07.2015
- Greet and check in customers
- Create and pre invoice service repair orders
- Build and maintain client retention
- Update parts department and technicians of approved or denied repair work
- Update customers with repair progress
- Generate warranty claims from service repair orders
Service and parts receptionist
Cain Toyota Scion
Canton, Ohio
07.2012 - 04.2015
- Cash register operation
- Switchboard routing
- Daily transaction balance calculations
- Data entry
- Verification of technician times
- Final close repair orders and parts invoices
Billing clerk
Kenan Advantage Group
Canton, Ohio
09.2010 - 11.2011
- Data entry
- Software testing and report compiling
Retail sales associate
Fashion Bug
Wooster, Ohio
01.2009 - 09.2010
- Greet and build customer retention
- Cash register operation
- Restock store inventory
- Create product displays
Receptionist
Ganley Lincoln Mercury
Bedford, Ohio
10.2007 - 09.2008
- Cash register operation
- Switchboard routing
- Manage employee timecards
- Manage and order office supply stock
- Daily transaction balance calculations
- Verification of technician times
- Final close repair orders and parts invoices
Parts and service clerk
JD Byrider
Bedford, Ohio
12.2006 - 04.2007
- Data entry
- Switchboard routing
- Cash register operation
- Document sorting and filing
Telephone sales representative and customer service agent
Ebsco Teleservices
North Canton, Ohio
04.2005 - 12.2006
- Magazine subscription sales and renewals
- Verification of customer information
- Conduct surveys
Receptionist and certified tanning salon specialist
En Vogue
Massillon, Ohio
04.2004 - 11.2004
- Tanning bed operation and sanitizing
- Salon inventory management and creating product displays
- Cash register operation
- Daily transaction balance calculations
Education
High School Diploma -
Perry High School
Massillon, OH06-2004
Bachelor of Arts - Graphic Design
Stark State Technical Collge
North CantonSkills
- Ability to work well under pressure, manage my time wisely, and meet tight deadlines
- Excellent interpersonal and communication skills
- Well presented with a strong attention to detail and acute listening skills
- Experience with ADP/CDK, Microsoft Office, fleet websites, TripleSeat Event Management software, and email applications
- Ability to provide outstanding customer service and interpersonal relations
- Upselling strategies
- Sales training
- Product demonstrations
- Sales team training
- Cross-selling products and services
- Needs analysis
- Deal negotiation
- Reliable and punctual
- Upselling
Accomplishments
- Awarded top honors for being top in class for customer retention
- Ranked top 5 in sales out of 80 sales advisors in 16 Dealerships for 2018.
Certification
Certified BMW Client Advisor, offering expert, in-depth,, and enthusiastic-level advice and customer care
Timeline
Event Coordinator
Don Shula’s American Kitchen
01.2024 - 03.2024
Service advisor
BMW of Akron
10.2021 - Current
Data entry clerk
Imagine This
06.2021 - 10.2021
Assistant service manager
Al Spitzer Ford
08.2020 - 06.2021
Assistant service manager
Spitzer Chevrolet
09.2015 - 07.2020
Service advisor
Ganley Mercedes Benz of Akron
04.2015 - 07.2015
Service and parts receptionist
Cain Toyota Scion
07.2012 - 04.2015
Billing clerk
Kenan Advantage Group
09.2010 - 11.2011
Retail sales associate
Fashion Bug
01.2009 - 09.2010
Receptionist
Ganley Lincoln Mercury
10.2007 - 09.2008
Parts and service clerk
JD Byrider
12.2006 - 04.2007
Telephone sales representative and customer service agent
Ebsco Teleservices
04.2005 - 12.2006
Receptionist and certified tanning salon specialist
En Vogue
04.2004 - 11.2004
High School Diploma -
Perry High School
Bachelor of Arts - Graphic Design
Stark State Technical Collge