Denequa Townes
Aiken
Summary
Multi-Skilled Medical Assistant with a diverse background in inventory management and team leadership, leveraging 6 years of experience to enhance operational efficiency and customer satisfaction. Proficient in CPR, Phlebotomy, EKG, Electronic Health Records, Medical insurance management, food safety compliance, and menu development, demonstrating a passion for fostering teamwork and implementing creative solutions. Committed to driving growth and upholding high standards within dynamic environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sous Chef
Bistro 55
03.2024 - Current
- Develop creative menus, optimize kitchen workflow, and lead culinary team in crafting exceptional dishes
- Implement sustainable practices, reducing food waste
- Drive kitchen efficiency, enhance food quality, and manage inventory to minimize costs
- Consistently meet high standards, ensuring customer satisfaction
- Foster teamwork among kitchen staff, coordinate with front-of-house, and mentor junior chefs
- Contribute to a positive work environment and staff retention
- Ensure strict adherence to food safety protocols, maintain quality control, and oversee proper ingredient sourcing
- Uphold highest culinary standards
- Anticipate culinary trends, introduce innovative cooking techniques, and elevate dining experiences
- Contribute to restaurant's reputation and growth
Cashier
Circle K
05.2022 - 12.2024
- Manage cash transactions and inventory, ensuring accuracy and efficiency
- Implement customer service strategies, leading to improved satisfaction scores
- Foster positive team dynamics, enhancing store operations
- Assist in training new hires, contributing to reduced onboarding time and increased productivity
- Propose and execute creative solutions for inventory management, resulting in reduced waste and increased profitability for the store
- Provide exceptional customer support, resolving issues promptly and effectively
- Contribute to a positive shopping environment, boosting customer loyalty
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Borden Pest Control
06.2018 - 05.2022
- Managed high-volume customer inquiries, resolving issues efficiently and maintaining client satisfaction
- Implemented streamlined processes, reducing response time significantly
- Fostered strong relationships with cross-functional teams to enhance service delivery
- Contributed to developing best practices, improving overall customer experience
- Meticulously documented customer interactions, ensuring accurate records for future reference
- Analyzed feedback patterns to identify areas for service improvement
- Proposed and implemented new customer service strategies, leading to measurable improvements in client retention
- Adapted quickly to evolving company policies and procedures
- Mentored new team members, sharing knowledge and best practices
- Consistently maintained a positive attitude, contributing to a productive work environment
Education
Multi-Skilled Medical Assistant -
Helms College
Augusta, Ga12.2024
Skills
- Inventory Management
- Team Leadership
- Menu Development
- Food Safety Compliance
- CPR
- Active Listening
- Interpersonal Communication
- Customer Service
Accomplishments
Dean's List 2024 Helms College
National Honor Society Alpha Beta Kappa
Awards
- Vital Signs Expert Certification
- Training for integrated Electronic Health Records
- Dean's List
- National Honor Society Member
- CPR Certification
Certification
Training for Integrated Electronic Health Records
Vital Sign Expert
CPR
Timeline
Sous Chef
Bistro 55
03.2024 - Current
Cashier
Circle K
05.2022 - 12.2024
Customer Service Representative
Borden Pest Control
06.2018 - 05.2022
Multi-Skilled Medical Assistant -
Helms College
Training for Integrated Electronic Health Records
Vital Sign Expert
CPR
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