Denesha Baylor
221 San Isidro Place ,NC
Summary
Dynamic professional with experience as a CYP Assistant at Eagles, skilled in goal setting and monitoring. Proven ability to enhance youth engagement through innovative lesson plans and storytelling. Strong team collaborator with a focus on confidentiality and active listening, dedicated to fostering inclusive environments and improving participant outcomes.
Overview
2026
2026
years of professional experience
Work History
CYP Assistant
Eagles
Fort Bragg, NC
01.2025 - Current
- Supported youth development programs by assisting in daily activities and facilitating group interactions.
- Collaborated with staff to create engaging educational materials for diverse learning environments.
- Monitored participant progress, providing feedback to enhance skills and confidence among youth.
- Assisted in maintaining a safe and inclusive atmosphere, ensuring adherence to guidelines.
- Assisted in monitoring student progress through regular assessments, contributing valuable insights towards improving instructional strategies.
- Improved children''s language skills through consistent use of storytelling exercises during circle time sessions or one-on-one reading activities when appropriate.
- Collaborated with fellow CYP Assistants to create engaging lesson plans, enhancing overall student satisfaction and participation levels.
Call Agent
Dynata
Remote,NC
2023 - 2024
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
- Utilized CRM software to track interactions and ensure accurate documentation of customer requests.
- Assisted in conducting surveys, gathering feedback to improve client satisfaction rates.
- Handled inbound calls efficiently, maintaining professionalism and courtesy at all times.
- Collaborated with team members to streamline processes and enhance overall productivity.
- Developed knowledge of company products to better assist customers with their needs.
- Adapted quickly to new systems and procedures, ensuring seamless integration into daily operations.
- Monitored call metrics to identify trends and recommend improvements for service delivery.
- Built strong customer relationships with empathetic communication and active listening skills.
Stocker
AFFES
Camp Humphrey’s South Korea
2021 - 2022
- Organized stock inventory to ensure timely restocking and maintain product availability.
- Operated material handling equipment safely to transport goods efficiently across the store.
- Collaborated with team members to optimize shelf space and enhance product visibility.
- Monitored expiration dates and rotated stock to minimize waste and ensure freshness.
- Assisted customers in locating products, providing excellent service to enhance shopping experience.
- Conducted regular audits of stock levels and reported discrepancies to management for resolution.
Childcare Provider
Nightowl
Camp Humphreys South Korea
2021 - 2022
- Supervised daily activities, ensuring safety and well-being of children in care.
- Developed engaging lesson plans to promote cognitive and social development.
- Communicated regularly with parents about children's progress and behavioral concerns.
- Implemented effective discipline strategies to encourage positive behavior among children.
- Organized age-appropriate recreational activities to foster physical development and creativity.
- Maintained a clean and organized environment, adhering to health and safety standards.
Education
Bachelor of Arts - Law Of Administration
The University of Arizona Global Campus
Chandler, AZ09.2024
Skills
- Patience and tolerance
- Confidentiality and privacy
- Goal setting and monitoring
- Team collaboration
- Active listening
- Observation and assessment
Affiliations
Military
Timeline
CYP Assistant
Eagles
01.2025 - Current
Call Agent
Dynata
2023 - 2024
Stocker
AFFES
2021 - 2022
Childcare Provider
Nightowl
2021 - 2022
Bachelor of Arts - Law Of Administration
The University of Arizona Global Campus