DENESHA DE JESUS
Orlando,FL
Summary
Dedicated and motivated to maintain customer satisfaction and contribute to company success. Maintain a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Overview
7
7
years of professional experience
Work History
Encoder
DHL
Orlando, US
02.2023 - Current
- Scan merchandise
- Label
- Sort mail
- Re scan rejected mail and fix accordingly
- Prepare boxes and bins
Customer Service Representative
Automated Health Services
Tallahassee , FL
04.2022 - 05.2024
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Outreach Representative
Element Energy
Orlando, US
01.2022 - 02.2023
- Overcame objections
- Explained product prices and packages as well as answered questions and addressed concerns of customers
- Set up appointments with interested customers according to schedule availability
- Made outbound and inbound calls per day
- Delivered scripted sales talks to customers reached via automatic dialing systems
- Assisted in planning events such as conferences, fundraisers related to organization's mission
Customer Service Call Center Supervisor
Faneuil
Orlando, Florida
01.2020 - 01.2022
- Performed data entry for customer information
- Managed client records
- Answered general questions
- Resolved customer information and complaints
- Responded to claim inquiries
- Offered advice and assistance to customers, paying attention to special needs or wants
- Assisted customers with setting appointments
- Train/Listen & grade calls
Customer Service Representative
CVS Health
Kissimmee, US
12.2017 - 12.2019
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products and services
Education
High School Diploma -
West Town Academy
Chicago, ILSkills
- Documentation
- Money Handling Abilities
- Store Maintenance
- Computer Proficiency
- Multi-Line Telephone Operation
- Call Center Operations
- Retail Sales Customer Service
- Order Fulfillment
- Cold Calling
- Medical Scheduling
- Insurance Verification
- Customer service
- Front Desk
- Training
- POS
- Bilingual (Spanish)
- Microsoft Office
- Excel
- Powerpoint
- Outbound Sales
Personal Information
Authorized To Work: US
Available upon request
Timeline
Encoder
DHL
02.2023 - Current
Customer Service Representative
Automated Health Services
04.2022 - 05.2024
Outreach Representative
Element Energy
01.2022 - 02.2023
Customer Service Call Center Supervisor
Faneuil
01.2020 - 01.2022
Customer Service Representative
CVS Health
12.2017 - 12.2019
High School Diploma -
West Town Academy
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