DENESHA DE JESUS
Orlando,FL
Summary
Dedicated and motivated to maintain customer satisfaction and contribute to company success. Maintain a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Overview
7
7
years of professional experience
Work History
Client Account Specialist
Tailored Management
Maitland, FL, USA
02.2025 - Current
Encoder
DHL
Orlando, FL, USA
02.2023 - 01.2025
- Scan merchandise
- Label
- Sort mail
- Re scan rejected mail and fix accordingly
- Prepare boxes and bins
Customer Service Representative
Automated Health Services
Tallahassee, FL, USA
04.2022 - 09.2024
- Used approved scripts to de-escalate angry customers during telephone interactions
- Insurance verification
- Billing
- Scheduling appointments/transportation
Outreach Representative
Element Energy
Orlando, FL, USA
01.2022 - 02.2023
- Overcame objections
- Explained product prices and packages as well as answered questions and addressed concerns of customers
- Set up appointments with interested customers according to schedule availability
- Made outbound and inbound calls per day
- Delivered scripted sales talks to customers reached via automatic dialing systems
- Assisted in planning events such as conferences, fundraisers related to organization's mission
Customer Service Call Center Supervisor
Faneuil
Orlando, FL, USA
01.2020 - 01.2022
- Performed data entry for customer information
- Managed client records
- Answered general questions
- Resolved customer information and complaints
- Responded to claim inquiries
- Offered advice and assistance to customers, paying attention to special needs or wants
- Assisted customers with setting appointments
- Train/Listen & grade calls
Customer Service Representative
CVS Health
Kissimmee, FL, USA
12.2017 - 12.2019
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products and services
Education
High School Diploma -
West Town Academy
Chicago, ILSkills
- Medical Scheduling
- Outbound Sales
- Documentation
- Insurance Verification
- Multi-Line Telephone Operation
- POS
- Call Center Operations
- Bilingual (Spanish)
- Cold Calling
- Powerpoint
- Computer Proficiency
- Training
- Medical Billing
- Order Fulfillment
- Excel
- Store Maintenance
- Front Desk
- Retail Sales
- Customer Service
- Microsoft Office
Accomplishments
- Team lead
- Supervisor
Languages
Spanish
Native or Bilingual
Timeline
Client Account Specialist
Tailored Management
02.2025 - Current
Encoder
DHL
02.2023 - 01.2025
Customer Service Representative
Automated Health Services
04.2022 - 09.2024
Outreach Representative
Element Energy
01.2022 - 02.2023
Customer Service Call Center Supervisor
Faneuil
01.2020 - 01.2022
Customer Service Representative
CVS Health
12.2017 - 12.2019
High School Diploma -
West Town Academy