Denesha Dunn
Houston,TX
Overview
14
14
years of professional experience
Work History
Customer Service Representative (Remote)
Convergent
Houston, Texas
04.2020 - Current
- Answered numerous inbound calls as well as handled any chat and/or email request related questions from clients to make payments on their mortgage loan.
- Assisted clients with applying for an extension if unable to make full payment at the time. Collected payments via credit/debit card as well as helped setup ACH payments.
- Assisted with pricing quotes, handled any withdrawal requests and/or issued credits for clients over payments. Sent out payment receipts via QuickBooks for the customers records anytime a payment was made.
Medical Front Desk Receptionist
Genesis Medical Group
Humble, Texas
02.2016 - 03.2020
- Greeted patients as well as assisted with check in and check out. Scheduled patients appointments.
- Collect any payments that need to be made. Verified that insurance information was still up to date. Read over any health insurance benefits and guide patients to signing any documents before appointments.
- Maintain and queue all documents that need to be scanned and/or faxed. Logged all information into different databases as well as printed all daily reports for different departments.
Front Desk Administrative
Jackson Hewitt
Spring, Texas
06.2012 - 01.2016
- Assisted new clients with appointments, answered numerous inbound calls as well as handled outbound calls when needed. Assisted clients with any updates on their taxes as they called in when the tax preparer was busy. Created QuickBooks receipt for when a payment was made from the client.
- Transferred data from paper format into the computer system, transferred data from excel to computer system as well as checked for completeness of documents. Scanned and created spreadsheets when needed.
- Filed and faxed paperwork as well as ordered news materials for the office inventory.
Education
Diploma - undefined
Spring High School
05.2012
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Call center experience
Computer proficiency
Microsoft Excel
Complaint handling
Payment processing
Professional telephone demeanor
Customer satisfaction measurement
Scheduling
Follow-up skills
Timeline
Customer Service Representative (Remote)
Convergent
04.2020 - Current
Medical Front Desk Receptionist
Genesis Medical Group
02.2016 - 03.2020
Front Desk Administrative
Jackson Hewitt
06.2012 - 01.2016
Diploma - undefined
Spring High School