Summary
Overview
Work History
Education
Skills
Timeline
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Denesia Lavalais

Dallas,TX

Summary

Remote customer service professional with solid experience delivering high-quality support in virtual environment. Reliable team player known for adapting to changing needs and focusing on achieving results. Strong skills in communication, problem-solving, and time management, ensuring efficient and effective service. Employers value dependability, collaborative spirit, and consistent performance.

Overview

11
11
years of professional experience

Work History

Work From Home Agent

Elevate4customers LLC
12.2023 - Current
  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
  • Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
  • Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
  • Resolved customer inquiries and complaints from multiple channels with moderate supervision.

Owner/Operator

Moore Janitorial
01.2016 - Current
  • I currently own and operate a commercial/residential cleaning company
  • I am responsible for hiring and overseeing subcontractors, giving estimates, handling supplies, bookkeeping, advertising, billing, payroll, and making sure all customers and employees are happy

Housekeeping Lead

Eataly Dallas
05.2021 - 01.2025
  • Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
  • Facilitated team meetings for open communication among staff members and encouraged a collaborative approach to problemsolving.
  • Resolved guest complaints with prompt attention to detail, ensuring customer satisfaction throughout their stay at the property.
  • Managed weekly scheduling of staff shifts while taking into account individual preferences and requirements.
  • Coordinated with maintenance staff to address any necessary repairs or upkeep promptly within guestrooms or common areas.
  • Collaborated with other departments, establishing effective communication channels for seamless operations.
  • Mentored new hires during onboarding process, facilitating a smooth integration into the housekeeping team.

Mortgage Auditor

Nationwide Title Clearing
12.2016 - 10.2017
  • In charge of auditing mortgages and title policies to ensure all information is provided accurately and in a timely fashion
  • Contact lawyers offices and title companies via phone, email, or fax in charge of closing documents and retrieve missing documents needed in order to finish processing in the processing department

Sgt Security Officer

Security Operations Group
02.2016 - 11.2016
  • Secure various property, to ensure safety and secure, filling out log sheets, intake and out process of various employees to ensure safety procedures are applied
  • Supervise other officers and ensure arrival and departure as well as time sheets turned in accurately

Security Officer

Eagle Protection Group
06.2015 - 01.2016
  • Secure various property, to ensure safety and secure, filling out log sheets, intake and out process of truck drivers

Housekeeper

Carthage Healthcare Nursing Home
07.2014 - 01.2015
  • Maintain building clean, sanitized, and maintain a pleasant smell for guests

Education

Associate of Arts - minors

Tidewater Tech
Myrtle Beach, VA
01.2004

Richard Milburn Academy
Killeen, Texas
01.2002

Skills

  • Payroll
  • Appointment scheduling
  • Billing management
  • Record preparation
  • File maintenance
  • Call handling
  • Customer service
  • Understanding customer needs
  • Computer skills
  • Calm and professional under pressure
  • Remote office availability

Timeline

Work From Home Agent

Elevate4customers LLC
12.2023 - Current

Housekeeping Lead

Eataly Dallas
05.2021 - 01.2025

Mortgage Auditor

Nationwide Title Clearing
12.2016 - 10.2017

Sgt Security Officer

Security Operations Group
02.2016 - 11.2016

Owner/Operator

Moore Janitorial
01.2016 - Current

Security Officer

Eagle Protection Group
06.2015 - 01.2016

Housekeeper

Carthage Healthcare Nursing Home
07.2014 - 01.2015

Associate of Arts - minors

Tidewater Tech

Richard Milburn Academy

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Denesia Lavalais