ANGELA SHAW
Miramar,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Work From Home Agent
NRS
Fort Lauderdale, FL
05.2022 - Current
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
Environmental Services Supervisor
Hca Healthcare Mercy Hospital
Miami, Florida
01.2022 - Current
- Planned and monitor staff activities, including but not limited to hiring, orienting, evaluating, and disciplinary actions.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Evaluated employee performance and developed improvement plans.
- Direct managed, and oversaw all linen and laundry operations
- Coordinated daily workflow through task prioritization and concise scheduling.
Environmental Services Supervisor
Sanford Federal Va Medical Center
Miami, Florida
09.2019 - 05.2022
- Coordinated daily workflow through task prioritization and concise scheduling.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
High School Diploma - undefined
Miami Carol City Senior High School
Miami Gardens, FloridaSkills
- Enforcing Safety Protocols
- Employee Evaluation
- Floor Care
- Payroll Administration
- Staff Training
- Safety Policies and Procedures
- Payroll Understanding
- Staff Meeting
- Scheduling
- Health and Safety Compliance
- Customer service
- Computer skills
- Understanding customer needs
- Calm and professional under pressure
- Remote office availability
- Customer relations
- Teamwork and collaboration
- Document and records management
- Following scripts
- Direct sales
- Office equipment proficiency
- Sales expertise
- Calm under pressure
Timeline
Work From Home Agent
NRS
05.2022 - Current
Environmental Services Supervisor
Hca Healthcare Mercy Hospital
01.2022 - Current
Environmental Services Supervisor
Sanford Federal Va Medical Center
09.2019 - 05.2022
High School Diploma - undefined
Miami Carol City Senior High School