Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dengail Hines

Rocky Mount,NC

Summary

Motivated Production Operator known for dedication, excellent attendance, and hard work. Skilled in troubleshooting and team management, with strong knowledge of facility operations and heavy equipment maintenance.

Overview

8
8
years of professional experience

Work History

Production Operator

Pfizer
02.2022 - Current


  • Assisting team leaders with line clearance on the production line after completing actual production
  • Use equipment properly to avoid workplace hazards or injuries.
  • Participates in training sessions to enhance skills and knowledge.
  • Inspects final products for defects and flaws using proper QA procedures before sending them to warehouses & hospitals.

Fulfillment Team Member

QVC Distribution Center
02.2021 - 12.2021


  • Ensured timely delivery of customer orders by consistently meeting or exceeding daily picking and packing targets.
  • Collaborated with team members to achieve a high level of accuracy in order fulfillment, minimizing returns due to errors.
  • Increased order processing efficiency by streamlining the packing process and implementing organizational systems.

Shift Supervisor

Starbucks
05.2018 - 02.2021


  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Operations Customer Service Rep

Alorica
11.2016 - 04.2018


  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Science - Social Work

Barton College
Wilson, NC
05.2015

Skills

  • Team leadership
  • Team development
  • Training and mentoring
  • Reliability and punctuality
  • Customer Engagement
  • Relationship Building
  • Call center experience
  • Client Engagement
  • Team training and development

Timeline

Production Operator

Pfizer
02.2022 - Current

Fulfillment Team Member

QVC Distribution Center
02.2021 - 12.2021

Shift Supervisor

Starbucks
05.2018 - 02.2021

Operations Customer Service Rep

Alorica
11.2016 - 04.2018

Bachelor of Science - Social Work

Barton College

Similar Profiles

CREATE PROFILE
Dengail Hines