Deni Azevedo
Moreno Valley,CA
Summary
Security Dispatcher and Field Supervisor with hands-on experience overseeing daily security operations, staffing, scheduling, site inspections, and client relations across contracted security accounts. Experienced in managing high-volume staffing needs, including an account with approximately 11,000 scheduled hours, while maintaining site coverage, monitoring labor, and minimizing unnecessary overtime. Skilled in employee supervision, interviewing, performance management, compliance, incident reporting, and resolving staffing and operational issues. Working knowledge of WinTeam, Heliaus, LISA, Domo, and iCIMS, with experience supporting scheduling, timekeeping, hiring, workforce communication, and employee management processes. Strong communicator and problem-solver with a focus on maintaining positive relationships with security personnel, field supervisors, and contracted clients
Overview
5
5
years of professional experience
Work History
Security Supervisor / Dispatcher
Allied Universal Security Services
Ontario, CA
11.2024 - Current
- Supervise security operations in the field while managing office-based dispatch responsibilities for multiple contracted sites.
- Support staffing and scheduling operations for a large security account with approximately 11,000 scheduled hours, helping maintain adequate coverage across assigned posts.
- Coordinate staffing coverage for call-offs, no-call/no-shows, and personnel removed from sites, including resolving last-minute coverage issues under tight time constraints.
- Monitor guard and rover staffing, including tracking call-offs, shift acceptances, shift denials, and personnel availability to maintain adequate site coverage.
- Coordinate with guards, field supervisors, management, and contracted clients to resolve staffing, scheduling, compliance, and operational issues
- Build and maintain positive working relationships with security personnel to promote reliable attendance, effective communication, and consistent staffing.
- Dispatch field supervisors and strategically plan daily routes based on site priorities, staffing needs, and required weekly inspection schedules.
- Track weekly site visits and inspection requirements to ensure all contracted sites are visited and required inspection targets are met.
- Identify missed or incomplete site visits and coordinate targeted routes for appropriate field supervisors to ensure outstanding locations are inspected.
- Complete detailed security incident reports and accurately enter documentation into the company system for timely review and submission to contracted clients.
- Ensure incident documentation is completed accurately, professionally, and within required timeframes.
- Address employee performance and compliance issues by reviewing personnel files and the Allied Universal employee handbook to determine appropriate disciplinary action.
- Utilize and troubleshoot Allied Universal's Heliaus devices to assist security personnel with conducting required site tours and maintaining accurate tour activity.
- Create and manage events within Heliaus to support site operations, guard activities, and required security procedures.
- Utilize Heliaus for timekeeping and assist with resolving device or system issues that may affect accurate employee time records.
- Utilize WinTeam for scheduling, timekeeping, absence tracking, employee time-off management, and tracking employee pay rates to ensure accurate payroll information.
- Utilize WinTeam Schedule Building to manage employee rosters and align personnel with required post coverage across contracted security sites.
- Optimize labor allocation and monitor scheduled hours to minimize unnecessary overtime while maintaining required staffing levels.
- Review employee eligibility and scheduling requirements within WinTeam to identify potential compliance issues or unauthorized overtime before schedules are published.
- Build and maintain master schedules within the ERP system to support accurate staffing, labor cost control, and contract compliance.
- Knowledge of and experience using LISA to communicate with security personnel, distribute open and emergency shifts, manage call-offs, and support rapid staffing needs through automated messaging.
- Utilize LISA to communicate staffing opportunities, track employee responses, and assist with filling vacant shifts while maintaining accurate workforce records.
- Use LISA to support timekeeping and payroll discrepancy resolution while maintaining accurate, time-stamped communication records between employees and supervisors.
- Utilize LISA’s “Talk to a Manager” function to receive and process employee requests for uniforms and security equipment, including placing, tracking, and fulfilling orders to ensure personnel have the required resources.
- Ensure completed schedules and worked hours flow accurately into billing and payroll processes, reducing manual data entry and minimizing errors.
- Employed iCIMS to manage job applications and streamline the hiring process for security personnel. to manage job applications, candidate information, hiring processes, background checks, compliance documentation, and onboarding activities.
- Maintain accurate employee scheduling and timekeeping information, ensuring appropriate pay rates are properly reflected for personnel assigned to different posts or assignments.
- Monitor employee hours and schedules to minimize unnecessary overtime while ensuring adequate staffing coverage, with overtime authorized by management when required to meet operational staffing needs.
- Conduct interviews with prospective security personnel to assess qualifications, experience, communication skills, and suitability for available positions.
- Assist with evaluating candidates during the hiring process and provide feedback to management regarding potential employment.
- Knowledge of and experience using DOMO to monitor hiring and staffing activity, track candidate progress through the hiring process, review employee and account information, and access real-time workforce data to support staffing and operational decisions.
- Conduct routine site inspections along assigned routes to monitor security operations and ensure contracted security personnel are meeting client and company expectations.
- Verify security personnel remain in compliance with required certifications, uniforms, PPE, equipment, and assigned post responsibilities.
- Monitor guards while on duty to ensure they remain attentive, professional, and actively performing their assigned job duties.
- Maintain professional relationships with contracted clients, addressing concerns regarding guard performance, screening procedures, safety, and overall site operations.
- Respond to client concerns and work with security personnel and management to identify appropriate solutions while maintaining service standards and client expectations.
- Conduct and document site inspections after each visit, recording observations, corrective actions, and relevant site activity through the Heliaus system for access by management and contracted clients.
- Address and document issues identified during site inspections, including uniform or equipment needs, performance concerns, and disciplinary matters.
- Communicate directly with security personnel to identify and address requests, concerns, and operational issues affecting their assigned posts.
- Prepare end-of-shift summaries detailing activities and significant events from each assigned site, including inspections conducted, items issued, disciplinary actions, and guard requests or concerns.
Lead Security Officer
Culpepper & Associates Security Services
Riverside, CA
08.2022 - 11.2024
- Conducted daily security operations, including foot and vehicle patrols of buildings, grounds, work sites, and government property while identifying and addressing safety hazards, suspicious activity, unauthorized individuals, and security concerns.
- Managed crowd, pedestrian, and traffic control at a large veterans cemetery, including high-volume events such as Memorial Day and Veterans Day, ensuring safe movement of visitors and maintaining orderly access throughout the property.
- Coordinated the movement of large groups following completed burial services to clear areas efficiently and allow subsequent services to begin on schedule.
- Utilized de-escalation and conflict-resolution techniques when dealing with emotionally distressed, unruly, or confrontational funeral attendees, maintaining a calm and respectful environment while prioritizing safety.
- Controlled facility access by verifying identification, regulating vehicle and pedestrian traffic, enforcing security policies, and removing unauthorized individuals or policy violators when necessary.
- Responded to emergencies, complaints, suspicious activity, and security incidents by assessing situations, gathering information, taking appropriate action, and coordinating with supervisors and law enforcement.
- Regularly coordinated with the U.S. Department of Veterans Affairs (VA) to report security incidents, theft, property damage, unusual activity, and other concerns occurring on government property.
- Prepared comprehensive incident, investigation, and daily activity reports; maintained accurate shift logs and documented security breaches, complaints, investigations, and follow-up actions.
- Maintained professional communication with guests, employees, security teams, building supervisors, VA personnel, and law enforcement using two-way radios, mobile phones, and other communication technology.
- Trained new security personnel on security policies, procedures, communication protocols, emergency response, and incident-reporting requirements.
Lead Security Guard
DollsKill
San Bernardino, CA
08.2021 - 08.2022
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Conducted regular patrols of key areas to spot and control security concerns.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Monitored CCTV cameras and alarm systems for security breaches.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Reviewed and audited CCTV footage of warehouse packing operations to investigate customer complaints involving missing or incorrect items.
- Monitored employee packing procedures to verify orders were fulfilled accurately and according to company standards.
- Conducted video-based investigations to identify potential packing errors, discrepancies, and procedural issues.
- Documented findings and communicated relevant information to management to support resolution of customer complaints and improve order accuracy.
- Maintained confidentiality and exercised attention to detail when reviewing employee activity and handling investigative information.
Education
High School -
Cbk Charter
Riverside, CA05-2016
Skills
- First Aid and CPR Certified
- Team leadership
- Security personnel training
- Attentive and Observant
- Incident reports
- Employee schedule coordination
- Personnel supervision
- Theft Prevention Training
- Control Crowd
- De-Escalation Techniques
- Staffing and scheduling
- Employee relations
Timeline
Security Supervisor / Dispatcher
Allied Universal Security Services
11.2024 - Current
Lead Security Officer
Culpepper & Associates Security Services
08.2022 - 11.2024
Lead Security Guard
DollsKill
08.2021 - 08.2022
High School -
Cbk Charter