Deni Hoy
Naples
Summary
Passionate and driven professional with strong problem-solving abilities, willingness to learn, and excellent communication skills. Eager to contribute to Ground Operations success and achieve positive results with a busy and often complex seaplane base. Always ready to tackle new challenges that come with weather delays and unscheduled maintenance with dedication and enthusiasm.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Ground Operations Manager
Royale Air Service
Hubbell, MI
05.2024 - Current
- Create and distribute daily flight manifests to pilots, dock crew and office personnel.
- Execute all stages of the reservation process; booking, cancelling, refunding and structuring the schedule to accommodate those reservations.
- Address any discrepancies with existing reservations.
- Respond promptly to all inquiries and passengers questions and concerns.
- Responsible for restructuring schedule due to weather delays. Ensuring all passengers on/off the island, pilots, lodging and park service are given the most accurate information in regards to delays and changes to the flight schedule.
- Works closely with local charities and organizations to donate round-trip flights and sight seeing tours for auction and other events.
Graphic Support
MzeroA Online Ground School
01.2022 - Current
- Building the Keynote's for MzeroA's online ground school courses.
- Providing graphic support by creating various graphs, tables, figures for MzeroA's online courses and published books.
- Photographing different material for stock images, courses, advertisement.
- Manage folders in the drive for optimal organization of all images and graphics.
- Collaborate with editors, filmers and writers to build new online courses and books.
Photojournalist
Heli Inc.
01.2022 - 01.2023
- Operating and maintaining the Cineflex camera on the companies LongRanger Helicopter.
- Communicating with the News desk and feed room frequently on ground and in-flight.
- Operating internal Cineflex equipment, GPS and radios to maintain communication with news station and provide live on-screen footage.
- Communicating with pilot to pin-point locations for filming and navigating helicopter to get the best angles for shot.
Assistant Manager
Aurora Management Group LLC.
01.2017 - 01.2019
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Supervision of over-all store front operations i.e. employees, merchandise and customers.
Customer Service Agent/Ramper
01.2016 - 01.2017
- Checked passengers in for their flight and rescheduled, cancelled and orphaned reservations as needed.
- Loaded and unloaded freight from multiple aircraft; Cessna Caravan, Cessna 206, Pilatus PC-12.
- Confirmed fuel and timing prior to departure with pilots and dispatch.
- Handled manifests, ensuring all information was accurate before handing over to the pilot.
- Handled federal mail and UPS packages.
- Answered and resolved issues to the best of my ability whether it was a customer matter, or with employees at another outstation.
Education
High School Diploma -
Heritage High School
01.2013
Skills
- Digital photography
- Proficient in computer applications
- Client interaction
- Accountability in tasks
- Flexible in dynamic environments
- Effective communication
- Problem-solving skills
- Collaborative teamwork
- Reliable time management
Affiliations
- Women in Aviation
- The Ninety-Nines
- AOPA
- Seaplane Pilot's Association
Certification
- Private Pilot Certificate - November 2023
Timeline
Ground Operations Manager
Royale Air Service
05.2024 - Current
Graphic Support
MzeroA Online Ground School
01.2022 - Current
Photojournalist
Heli Inc.
01.2022 - 01.2023
Assistant Manager
Aurora Management Group LLC.
01.2017 - 01.2019
Customer Service Agent/Ramper
01.2016 - 01.2017
High School Diploma -
Heritage High School
FLIGHT HOURS
- Blue River Aviation Flight School
- Flight hours to date: 69 hours total