Denia Greer
Davenport
Summary
Healthcare operations professional with 15+ years of experience in regulated, high‑volume healthcare environments. Strong background in reviewing complex documentation, ensuring accuracy and compliance, identifying discrepancies, and supporting issue resolution in production‑driven settings. Recognized for subject matter expertise, coaching, and escalation support. Seeking to transition into a medical claims and benefits role where attention to detail, regulatory knowledge, and documentation review experience can be applied and further developed.
Overview
17
17
years of professional experience
Work History
Project Lead - Remote
Octapharma Plasma
Charlotte
01.2017 - 01.2026
- Reviewed and validated complex operational and medical-related documentation to ensure compliance with federal regulations and internal policies.
- Identified documentation discrepancies, supported corrective actions, and ensured alignment with established guidelines and procedures.
- Managed high-volume workloads requiring accuracy, consistency, and adherence to production expectations.
- Served as a subject matter expert, supporting escalated issues and providing guidance on documentation standards and compliance requirements.
- Supported quality improvement efforts by identifying trends, risks, and recurring documentation issues.
- Worked independently in a fully remote environment while maintaining productivity and communication standards.
Traveling Assistant Manager - Remote
Octapharma Plasma
Charlotte
10.2015 - 01.2017
- Reviewed workflows and documentation to ensure compliance with established procedures and accuracy standards.
- Identified discrepancies in documentation and processes and supported resolution efforts.
- Worked in high‑volume environments requiring efficiency, accuracy, and strong attention to detail.
- Provided coaching and mentorship to team members to support quality and procedural adherence.
- Performed and supervised donor screening procedures, ensuring accurate data collection and documentation.
Assistant Manager
Octapharma Plasma
Moline
01.2009 - 10.2015
- Ensured compliance with federal and state healthcare regulations through daily operational oversight.
- Monitored workflows and reviewed documentation to identify discrepancies, ensuring adherence to quality standards.
- Managed high‑volume daily operations requiring multitasking, prioritization, and accuracy.
- Trained and mentored staff, enhancing compliance and consistency in performance.
- Performed clinical support functions, including vital signs, fingerstick testing, and phlebotomy, with a focus on precise documentation and attention to detail.
Education
Diploma - Medical Assistant
Brown Mackie College
Moline, IL01-2022
Skills
- Regulatory Compliance (Healthcare Operations)
- Quality assurance
- Documentation accuracy
- Discrepancy Identification & Issue Resolution
- Policy & Procedure Adherence
- High-Volume, Production‑Driven Work
- Subject matter support
- Training and mentorship
- Collaboration
- Remote Work Accountability
Timeline
Project Lead - Remote
Octapharma Plasma
01.2017 - 01.2026
Traveling Assistant Manager - Remote
Octapharma Plasma
10.2015 - 01.2017
Assistant Manager
Octapharma Plasma
01.2009 - 10.2015
Diploma - Medical Assistant
Brown Mackie College