Denia J. Amaya
Ridgewood,USA
Summary
Experienced laboratory professional dedicated to enhancing patient-centered care in a fast-paced medical environment. Committed to maintaining quality standards, ensuring compliance, fostering innovation, and providing effective team leadership in phlebotomy and specimen processing services. Passionate about making a positive impact on the healthcare industry through expertise and dedication to excellence.
Overview
17
17
years of professional experience
Work History
Phlebotomy and Central Processing Supervisor
Mount Sinai Hospital Queens
Queens, NY
01.2022 - Current
- Lead the full hiring cycle for phlebotomy and processing staff, including recruitment, interviews, onboarding, and training.
- Supervise and develop a large lab-based phlebotomy team (unlike other sites), ensuring consistent coverage and expert-level service.
- Coordinate inter-departmental coverage for phlebotomy, including the Emergency Department and Pre-Surgical Units.
- Oversee and monitor daily lab-based specimen processing, ensuring compliance with internal protocols and reference lab standards.
- Act as the key liaison for all inquiries regarding specimen collection, tube requirements, test ordering, and lab processing procedures.
- Manage reference lab workflows from receipt through dispatch, ensuring proper routing, documentation, and timely handoff.
- Develop and enforce competency programs and SOPs for specimen handling, test order accuracy, labeling, and safety compliance.
- Actively contribute to hospital-wide initiatives such as Sepsis Protocol Response, LOS (Length of Stay) reduction, and safety huddles.
- Approve payroll, vacation requests, and manage timekeeping across the lab team.
- Participate in disciplinary actions and labor relations activities alongside HR.
- Support ongoing education and ensure compliance with HIPAA, OSHA, and institutional infection control policies.
- Implement creative scheduling and staffing strategies to maximize shift coverage, minimize overtime, and meet patient care demands.
- Collaborate with laboratory leadership to improve turnaround time, patient satisfaction, and phlebotomy service availability.
Phlebotomist & Accessioner
Mount Sinai Queens Hospital
01.2013 - 01.2022
- Collected blood samples efficiently while adhering to safety protocols and infection control measures.
- Performed venipunctures and capillary punctures with precision, ensuring patient comfort throughout procedures.
- Maintained accurate records of patient information and specimen labeling to uphold data integrity.
- Assisted in training new phlebotomists on best practices and operational procedures to enhance team performance.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Phlebotomist
Woodhull Medical Center
Brooklyn, NY
01.2009 - 01.2012
- Performed routine and STAT blood draws across all age groups in inpatient and outpatient settings.
- Prepared, labeled, and routed specimens for lab analysis and reference testing.
- Ensured compliance with HIPAA, OSHA, and infection control guidelines.
- Conducted glucose tolerance tests and chain-of-custody specimen collections.
Education
Coursework - undefined
Queensborough Community College
High School Equivalency Diploma - undefined
01.2010
Certified Phlebotomist - undefined
Molloy College
01.2005
Skills
- Workload prioritization
- Health and safety
- Production scheduling
- Cost reduction
- Process documentation
- Training and mentoring
- Employee engagement
Professional Summary
- Bilingual (English/Spanish) Phlebotomy and Central Processing Supervisor with 15+ years of clinical experience.
- Proven ability to lead large phlebotomy teams in high-pressure hospital environments.
- Specialize in coordinating interdepartmental support, workflow optimization, regulatory compliance, and patient-focused service.
- Key resource and subject matter expert in specimen collection, processing, reference lab workflow, and regulatory requirements.
- Consistently implement creative solutions that improve LOS (Length of Stay), turnaround time, and sepsis response performance.
Timeline
Phlebotomy and Central Processing Supervisor
Mount Sinai Hospital Queens
01.2022 - Current
Phlebotomist & Accessioner
Mount Sinai Queens Hospital
01.2013 - 01.2022
Phlebotomist
Woodhull Medical Center
01.2009 - 01.2012
Coursework - undefined
Queensborough Community College
High School Equivalency Diploma - undefined
Certified Phlebotomist - undefined
Molloy College