Denia J. Amaya
Ridgewood,USA
Summary
Experienced laboratory professional dedicated to enhancing patient-centered care in a fast-paced medical environment. Committed to maintaining quality standards, ensuring compliance, fostering innovation, and providing effective team leadership in phlebotomy and specimen processing services. Passionate about making a positive impact on the healthcare industry through expertise and dedication to excellence.
Overview
17
17
years of professional experience
21
21
years of post-secondary education
Work History
Phlebotomy and Central Processing Supervisor
Mount Sinai Hospital Queens
01.2022 - 09.2025
- Lead the full hiring cycle for phlebotomy and processing staff, including recruitment, interviews, onboarding, and training.
- Supervise and develop a large lab-based phlebotomy team (unlike other sites), ensuring consistent coverage and expert-level service.
- Coordinate inter-departmental coverage for phlebotomy, including the Emergency Department and Pre-Surgical Units.
- Oversee and monitor daily lab-based specimen processing, ensuring compliance with internal protocols and reference lab standards.
- Act as the key liaison for all inquiries regarding specimen collection, tube requirements, test ordering, and lab processing procedures.
- Manage reference lab workflows from receipt through dispatch, ensuring proper routing, documentation, and timely handoff.
- Develop and enforce competency programs and SOPs for specimen handling, test order accuracy, labeling, and safety compliance.
- Actively contribute to hospital-wide initiatives such as Sepsis Protocol Response, LOS (Length of Stay) reduction, and safety huddles.
- Approve payroll, vacation requests, and manage timekeeping across the lab team.
- Participate in disciplinary actions and labor relations activities alongside HR.
- Support ongoing education and ensure compliance with HIPAA, OSHA, and institutional infection control policies.
- Implement creative scheduling and staffing strategies to maximize shift coverage, minimize overtime, and meet patient care demands.
- Collaborate with laboratory leadership to improve turnaround time, patient satisfaction, and phlebotomy service availability.
- Supervised daily operations of processing department staff and workflow.
Phlebotomist & Accessioner
Mount Sinai Queens Hospital
01.2013 - 01.2022
- Collected blood samples efficiently while adhering to safety protocols and infection control measures.
- Performed venipunctures and capillary punctures with precision, ensuring patient comfort throughout procedures.
- Maintained accurate records of patient information and specimen labeling to uphold data integrity.
- Assisted in training new phlebotomists on best practices and operational procedures to enhance team performance.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Phlebotomist
Woodhull Medical Center
01.2009 - 01.2012
- Performed routine and STAT blood draws across all age groups in inpatient and outpatient settings.
- Prepared, labeled, and routed specimens for lab analysis and reference testing.
- Ensured compliance with HIPAA, OSHA, and infection control guidelines.
- Conducted glucose tolerance tests and chain-of-custody specimen collections.
Education
Bachelor Of Science In Laboratory Management - Laboratory Management
International Evaluations
01.2005 - 09.2025
High School Equivalency Diploma -
Certified Phlebotomist -
Molloy College
Coursework -
Queensborough Community College
Skills
- Workload prioritization
- Health and safety
- Production scheduling
- Cost reduction
- Process documentation
- Training and mentoring
- Employee engagement
References
Available upon request.
Professional Summary
- Bilingual (English/Spanish) Phlebotomy and Central Processing Supervisor with 15+ years of clinical experience.
- Proven ability to lead large phlebotomy teams in high-pressure hospital environments.
- Specialize in coordinating interdepartmental support, workflow optimization, regulatory compliance, and patient-focused service.
- Key resource and subject matter expert in specimen collection, processing, reference lab workflow, and regulatory requirements.
- Consistently implement creative solutions that improve LOS (Length of Stay), turnaround time, and sepsis response performance.
Timeline
Phlebotomy and Central Processing Supervisor
Mount Sinai Hospital Queens
01.2022 - 09.2025
Phlebotomist & Accessioner
Mount Sinai Queens Hospital
01.2013 - 01.2022
Phlebotomist
Woodhull Medical Center
01.2009 - 01.2012
Bachelor Of Science In Laboratory Management - Laboratory Management
International Evaluations
01.2005 - 09.2025
High School Equivalency Diploma -
Certified Phlebotomist -
Molloy College
Coursework -
Queensborough Community College