Denic Morine
Palm Beach Gardens,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Budtender
Curaleaf
04.2023 - Current
- Checks guests' photo identification for validity and age requirements.
- Restocks supplies and arranged displays.
- Maintains strict inventory controls for regulatory compliance across dispensary operations.
- Assists medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Builds customer loyalty and retention by delivering excellent shopping experiences.
- Maintains up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Leasing
Turnbury at PGA
03.2022 - 04.2023
- Follows up with prospects and works efficiently to get applications approved
- Responds timely to assist residents needing help
- Maintained a closing ratio of 57%, and achieved companywide success earning a top 10 spot on the
- KPI’s multiple times, and top 3 spot for the month of July 2022
- Tours prospects around the property
- Show vacant units and the models
- Additionally tours the surrounding competition to compare the marketability of the properties
- Oversees opening and closing on the weekends by myself, taking care of residents and prospects, ensuring things are running smoothly
- Works hand in hand with my team to assure we are providing the best service possible; Assists with purchase orders and the make ready board
- Ensures the clubhouse and amenities are presentable and accessible for our residents
- Leads the team in outreach marketing, visiting nearby stores and green markets to spread the word about the community
Sales Associate
Urban Outfitters
09.2021 - 11.2022
- Organized new shipments, set floor designs, and practiced good recovery to keep the store looking presentable
- Improved customer service skills by making relationships with the customers and helping them find their perfect outfits
- Maintained a cash drawer and closed the registers at night.
Delivery Driver
Papa Johns and Dominos
01.2020 - 09.2022
- Practiced safe driving and good customer service skills while delivering pizza
- Maintained store cleanliness and learned how to open and close stores properly
- Comfortable managing the store safe, making cash drops and handling cash pickups from the bank
- Excellent at mental math and making change in my head whenever systems are down or there is no calculator readily available.
Cast Member
Walt Disney World
01.2019 - 03.2020
- Left due to Covid)
- Spoke with guests to provide various information about the park
- Prepared for the Firework Dessert Party and seated guests
- Kept server areas clean and stocked to increase efficiency while working tables
- Worked a Point-of-Sale system and was efficient and accurate when taking customer orders
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
Education
AA - Graphic Design
Palm Beach State College
Palm Beach, FLHigh School Diploma - undefined
Wellington High School
Wellington, FLSkills
- Time management
- Organizational skills
- Customer service
- Multitasking
- Problem solving
- Interpersonal communication skills
- Negotiation
- Driver's License
Timeline
Budtender
Curaleaf
04.2023 - Current
Leasing
Turnbury at PGA
03.2022 - 04.2023
Sales Associate
Urban Outfitters
09.2021 - 11.2022
Delivery Driver
Papa Johns and Dominos
01.2020 - 09.2022
Cast Member
Walt Disney World
01.2019 - 03.2020
AA - Graphic Design
Palm Beach State College
High School Diploma - undefined
Wellington High School