Denice Cruz
New York,NY
Summary
Experienced with monitoring and securing premises. Utilizes effective communication and quick decision-making skills to manage incidents and emergencies efficiently. Track record of maintaining safe environment through diligent surveillance and proactive threat assessment.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Guard
pax assist
10.2023 - Current
- JFK airport, Security, customer service
Cleaning
Cbs collins building services
04.2022 - 12.2022
- Cleaning
Driver Helper (Seasonal)
UPS
10.2021 - 01.2022
- Delivering packages
Education
College Degree - Criminal justice
CUNY Queensborough Community College
Queens, NY03.2025
High school diploma -
Richmond Hill High School
Queens, NY06.2021
Skills
- Learning technology
- Surveillance
- Patrolling
- Verbal and written communication
- Incident reporting
- Customer service
- Friendly, positive attitude
- Multitasking
- Organizational skills
- Computer skills
Certification
- Security Guard license, 06/01/23, 08/01/25
- Fire guard, Currently
- First Aid/CPR/AED, Currently
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Security Guard
pax assist
10.2023 - Current
Cleaning
Cbs collins building services
04.2022 - 12.2022
Driver Helper (Seasonal)
UPS
10.2021 - 01.2022
High school diploma -
Richmond Hill High School
College Degree - Criminal justice
CUNY Queensborough Community College
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