Denice Cruz
Brooklyn
Summary
Experienced with monitoring and securing premises. Utilizes effective communication and quick decision-making skills to manage incidents and emergencies efficiently. Track record of maintaining safe environment through diligent surveillance and proactive threat assessment.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Guard
pax assist
06.2023 - Current
- JFK airport, Security, customer service
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Interacted with law enforcement officials to report incidents or violations of laws and regulations.
- Conducted daily security patrols of assigned areas.
- Responded to alarms, emergencies, and disturbances.
- Provided customer service assistance to staff and visitors in a professional manner.
- Enforced safety regulations and monitored access control points.
- Investigated suspicious activity and reported findings to management.
Cleaning
Cbs collins building services
04.2022 - 12.2022
- Cleaning
Driver Helper (Seasonal)
UPS
10.2021 - 01.2022
- Delivering packages
- Provided excellent customer service by answering questions about products or services offered by company.
Education
High school diploma -
Richmond Hill High School
Queens, NY06.2021
Skills
- Learning technology
- Surveillance
- Patrolling
- Verbal and written communication
- Incident reporting
- Customer service
- Friendly, positive attitude
- Multitasking
- Organizational skills
- Computer skills
- Report writing
Certification
- Security Guard license, 06/01/23, 08/01/25
- Fire guard, Currently
- First Aid/CPR/AED, Currently
- NYC Driver’s license
Languages
Spanish
English
Timeline
Security Guard
pax assist
06.2023 - Current
Cleaning
Cbs collins building services
04.2022 - 12.2022
Driver Helper (Seasonal)
UPS
10.2021 - 01.2022
High school diploma -
Richmond Hill High School