Denice Elliott-Heim
Product Director | Health and Wellness Services
Northumberland,PA
Summary
As a Health and Wellness Leader with over 13 years of experience, specializing in enhancing the accessibility and impact of wellness services across diverse settings, from corporate offices to construction sites. Expertise in analyzing health data, integrating comprehensive wellness services, and leading innovative health program initiatives has driven successful outcomes nationwide. Known for the ability to understand and meet stakeholder needs, leading in tailoring wellness solutions that exceed client expectations, thereby elevating organizational brand in the health and wellness industry by consistently improving participant health outcomes.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
Work History
Product Director Health and Wellness Coaching
Ramp Health
Blue Bell, PA
05.2023 - Current
- Lead integration and implementation of cutting-edge health platform, incorporating biometric screening, coaching services, nursing services, and personalized nutrition services, in close collaboration with internal teams and stakeholders to meet evolving client needs.
- Establish and uphold rigorous quality assurance standards for coaching services, significantly raising professionalism and effectiveness in health and wellness service industry.
- Lead strategic initiatives to transform service delivery systems, utilizing innovative solutions and personal connections to boost service quality and client satisfaction, achieving 80% outreach to the eligible and target population.
- Harness health data analytics for strategic decision-making, optimizing services to achieve superior health outcomes, resulting in an average of 1.2 health risk improvements per participant coached within 12 months.
- Champion individual empowerment through our health and wellness coaching, facilitating lasting behavioral changes and improved well-being.
- Serve as a pivotal mental health resource, certified in Mental Health First Aid, to offer vital support and education across our client base.
- Design and execute comprehensive worksite wellness programs that have demonstrably boosted employee engagement and productivity.
- Deliver engaging and informative presentations and seminars on key health and wellness topics, captivating diverse audiences and fostering a culture of health awareness.
- Collaborate with our network of coaches and providers to maintain the highest standards of service, ensuring client satisfaction and loyalty.
- Spearhead product development initiatives, meticulously aligning our offerings with client needs to drive company growth and market leadership.
- Meet and exceed project deadlines through effective coordination and leadership, ensuring seamless product team operations.
- Continuously expand my knowledge and expertise in the Health and Wellbeing Services sector, staying ahead of industry trends and innovations.
- Develop compelling business cases for new product initiatives, securing stakeholder buy-in and facilitating successful market launches.
- Craft and implement a dynamic content strategy that engages our target audience, driving brand awareness and customer engagement.
- Mentor team members on industry best practices and operational protocols, significantly enhancing team productivity and service quality.
- Worked collaboratively with developers, senior-level stakeholders and partners to collect data on deficiencies and provide solutions to long-standing issues.
- Identified productivity bottlenecks and devised innovative solutions while remaining conservative with resources.
- Headed solutions supporting rapid expansion and program proliferation from concept to reality.
Training and Coach Development Director
Ramp Health (Formerly Wellness Coaches)
Blue Bell, PA , PA
01.2019 - 05.2023
- Provided extensive coaching skills training to over 150 coaches and 50+ client accounts, ensuring successful client integration, service delivery, and skill development.
- Mentored individual coaches and groups in proactive engagement, service delivery, and evidence-based coaching methodologies.
- Oversaw Advisory Teams and Support Squads and assisted with company-wide coach training and support.
- Evaluated coach performance-based support needs and finalized
performance improvement plans. - Co-delivered performance plans with Operations Managers to ensure long-term success and Coach/Client retention.
- Conducted needs assessments with coach(es) and finalized performance improvement plans.
- Evaluated success of training programs and recommended improvements to enhance effectiveness.
- Coordinated ongoing coach training and personal development classes.
- Facilitated field training to enhance participants' skills. Developed surveys to identify training needs based on projected production processes and changes.
- Enforced discipline both on and off-field to lead team with highest personal standards.
- Planned, developed, and implemented first-year coaching development program for newly hired coaches.
- Monitored and evaluated program performance to determine value and quality.
Training and Coach Development Manager
Wellness Coaches
Blue Bell, PA
01.2015 - 01.2019
- Provide extension of New Hire Coaching Skills Training to ensure successful client integration, service delivery, and skill development to over 150 coaches and 50+ client accounts.
- Mentor individual Coaches and groups of Coaches in Wellness Coaches proactive engagement, service delivery, and evidence-based practices in coaching methodology.
- Oversee Advisory Teams and assist with company-wide Coach training and Support Squads to ensure quality peer-based support for Coaches companywide.
- Evaluate Coach performance-based support needs based on Operations Manager requests or service support activity.
- Perform needs assessment with Coach(es) and finalize performance improvement plan that includes mentoring, support platform participation, data review, and follow up.
- Effectively co-deliver performance plan with Operations Managers to ensure long-term success and Coach/Client retention.
Senior Wellness Coach
Wellness Coaches
Blue Bell, PA
11.2012 - 06.2021
- One-on-one personalized and group coaching focusing on improving overall health and wellbeing, emphasizing health risk reduction in biometric measurements and moving participants through stages of behavior change.
- Tailor coaching sessions ensuring that each participant's unique needs, strengths, physical health, and lifestyle habits are drivers of engagement by using evidence-based practices and coaching methodology.
- Organized and led seminars and classes for interested clients, providing tips and advice for lifestyle changes and healthy living.
- Coordinated with other employer healthcare benefits to drive participants to their available resources.
- Maintained client records in company's proprietary, HIPAA compliant software.
- Conducted return-to-work consultations with participants returning from injury.
- Coached on body mechanics, job tasks, and situational awareness.
- Successfully improved population health risks by 2.1 per participant coached.
Wellness Coach
Wellness Coaches
Blue Bell, PA
11.2010 - 11.2012
- Provided one-on-one, onsite coaching to four client locations to help over 600 employees set and achieve health and wellness goals.
- Built strong relationships with members to promote health, wellness, and injury prevention.
- Performed screenings for blood pressure, weight and BMI.
- Strived to eliminate high-risk behavior through education, diet, exercise, stress reduction and clean living for clients.
- Gathered and distributed educational literature with goals of gaining new clients and educating larger groups on healthy living.
- Assisted and coached clients during pre-shift stretch to promote safety of clients and effectiveness of routines.
Education
Master of Science - Exercise Science
Bloomsburg University of Pennsylvania
Bloomsburg, PA 08.2009 - 05.2013
Bachelor of Science - Exercise Science
Bloomsburg University of Pennsylvania
Bloomsburg, PA 08.2007 - 06.2009
Associate of Applied Science - Physical Fitness Specialist
Pennsylvania College of Technology
Williamsport, PA 08.2005 - 06.2007
Skills
Goals and performance
Verbal and written communication
Staff Management
Strategic planning
Relationship building and rapport
Quality control
Goal-setting
Relationship building and management
Forecasting ability
Mentoring and Coaching
Behavior Change
Health Education
Certification
National Board-Certified Health and Wellness Coach
Timeline
Product Director Health and Wellness Coaching
Ramp Health
05.2023 - Current
Mental Health First Aid Instructor
07-2021
National Board-Certified Health and Wellness Coach
10-2020
Training and Coach Development Director
Ramp Health (Formerly Wellness Coaches)
01.2019 - 05.2023
Wellcoaches - Certified Health and Wellness Coach
05-2016
Training and Coach Development Manager
Wellness Coaches
01.2015 - 01.2019
Senior Wellness Coach
Wellness Coaches
11.2012 - 06.2021
Wellness Coach
Wellness Coaches
11.2010 - 11.2012
Master of Science - Exercise Science
Bloomsburg University of Pennsylvania
08.2009 - 05.2013
Bachelor of Science - Exercise Science
Bloomsburg University of Pennsylvania
08.2007 - 06.2009
Associate of Applied Science - Physical Fitness Specialist
Pennsylvania College of Technology
08.2005 - 06.2007