Denice Lafond
Salem,NH
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Kitchen Server Prep Cook
Just Like Home
Salem, New Hampshire
01.2017 - Current
- Assisted in menu preparation by gathering ingredients and setting up stations.
- Collaborated with kitchen team to ensure timely meal delivery and service.
- Followed safety and sanitation guidelines to maintain a healthy dining experience.
- Supported training of new servers on operational procedures and best practices.
- Communicated effectively with other staff members regarding customer requests or complaints.
- Followed health safety procedures when handling food or beverage products.
Repossession Specialist
Lease and Rental Management
Andover, Massachusetts
04.2004 - 01.2017
- Coordinated repossession schedules with local law enforcement and towing companies.
- Managed communication with clients regarding account status and repossession procedures.
- Documented all interactions and repossession activities in company database accurately.
- Resolved disputes and negotiated payment arrangements with clients professionally.
Clerk
Town Of Andover Town Hall
Andover, Massachusetts
03.1993 - 05.1993
- Processed documentation for permits, licenses, and public requests efficiently.
- Provided courteous phone support while delivering exceptional customer service.
- Welcomed visitors professionally, directing them to appropriate contacts.
- Executed data entry tasks to maintain accurate customer account records.
- Operated photocopiers, scanners, facsimile machines, and personal computers effectively.
- Collected and entered payment information into system with complete confidentiality.
Education
Associate of Applied Science - Business Administration
Burdett College
Boston, MA06-1972
High School Diploma -
Lawrence High School
Lawrence, MA06-1971
Skills
- Food safety management
- Customer service excellence
- Menu development
- Kitchen teamwork
- Training facilitation
- Time management
- Menu preparation
- Food quality control
- Sanitation procedures
- Document accuracy
- Repossession procedures
- Client communication
- Dispute resolution
- Account management
- Customer relationship management
- Negotiation tactics
- Effective communication
- Safety compliance
- Professionalism and discretion
- Record keeping and data entry
- Asset recovery and skip tracing
- Decision making and problem solving
- Persuasion and negotiation skills
- Document processing and office administration
- Issue resolution and attention to detail
- Telephone etiquette and customer interaction
- Payment handling and transaction processing
- Multitasking and prioritization strategies
- Office equipment operation
Affiliations
- American Cancer Society
- Gardening
- Catering Functions
Certification
- CPR Training Certification
- Serv Safe Certificate
- Allergent Certificate
Languages
English
Professional
References
References available upon request.
Timeline
Kitchen Server Prep Cook
Just Like Home
01.2017 - Current
Repossession Specialist
Lease and Rental Management
04.2004 - 01.2017
Clerk
Town Of Andover Town Hall
03.1993 - 05.1993
Associate of Applied Science - Business Administration
Burdett College
High School Diploma -
Lawrence High School