Kayla Richard
Balch Springs,USA
Summary
Motivated professional with several years of experience preparing delicious meals for customers. Polished in following proper food handling methods and maintaining correct temperature of food products. Creative and artistic professional committed to strengthening kitchen team with better collaboration, recipes and cooking techniques.
Responsible professional skilled in ingredient preparation, batch cooking and plating. Brings stamina for lifting heavy items and standing for long periods of time. Knowledgeable and precise individual committed to maintaining clean, orderly kitchen and delivering high-quality, delicious food.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Line Cook/Prep Cook/Server/Cashier
Piccadilly Restaurants
Baton Rouge, LA
07.2023 - 07.2025
- Collaborated with team members to ensure timely meal service during peak hours.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Operated kitchen equipment safely, including grills, fryers, and ovens.
- Communicated effectively with front-of-house staff to coordinate orders seamlessly.
- Cooked multiple orders simultaneously during busy periods.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed proper food handling methods and maintained correct temperature of food products.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Stocked and restocked kitchen supplies as needed.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
Cashier/Customer Service/Sales Associate
Shopper value
Baton Rouge, LA
03.2024 - 05.2025
- Managed cash register and balanced cash drawer at end of shifts.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of checkout area throughout the day.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Trained new employees on register operations and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed sales transactions to prevent long customer wait times.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Conducted price checks for special orders or discounts as requested by customers.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained work area and kept cash drawer organized.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Cashier/Cook Operator
Golden Chick
Baton Rouge, LA
07.2020 - 12.2022
- Processed customer transactions efficiently and accurately at a fast-paced restaurant.
- Managed cash register operations, ensuring proper cash handling and balance.
- Provided friendly customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of the dining area and workstations.
- Assisted in training new cashiers on proper procedures and company policies.
- Collaborated with kitchen staff to ensure timely order fulfillment for customers.
- Monitored inventory levels, restocking supplies as needed for smooth operations.
- Handled customer complaints professionally, maintaining a positive dining experience.
- Learned roles of other departments to provide coverage and keep store operational.
Manager
Jack in the Box
Baton Rouge, LA
05.2020 - 12.2022
- Oversaw daily operations and maintained high service standards in fast-paced environment.
- Trained new employees on customer service protocols and food safety practices.
- Streamlined inventory management processes to reduce waste and ensure freshness.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Collaborated with team to maintain cleanliness and organization in kitchen and dining areas.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Sales Associate
Circle K
Baton Rouge, LA
05.2020 - 12.2022
- Provided excellent customer service in a fast-paced retail environment.
- Managed inventory and restocked shelves to ensure product availability.
- Operated cash register and processed transactions accurately and efficiently.
- Assisted customers with product inquiries and guided purchasing decisions.
- Maintained cleanliness and organization of the sales floor and backroom areas.
- Collaborated with team members to enhance overall store operations.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Cashier/Cook
Wendy's
Baton Rouge, LA
01.2020 - 11.2022
- Provided excellent customer service and addressed inquiries promptly.
- Maintained cleanliness and organization of the dining area and cashier station.
- Managed inventory levels for beverages and condiments, ensuring availability.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Followed company policies for food safety and sanitation consistently.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Learned roles of other departments to provide coverage and keep store operational.
Cashier
Chicken Shack
Baton Rouge, LA
01.2021 - 10.2022
- Processed customer transactions efficiently at the front register.
- Maintained accuracy in cash handling and change distribution.
- Assisted customers with menu selections and special requests.
- Managed inventory by restocking supplies as needed.
- Collaborated with team members to ensure smooth operations during peak hours.
- Resolved customer complaints professionally and promptly.
- Ensured cleanliness and organization of the checkout area consistently.
- Followed safety and sanitation procedures in food handling practices.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Crew Member
McDonald's
Baton Rouge, LA
11.2019 - 10.2022
- Prepared and assembled food items according to company standards.
- Provided excellent customer service in a fast-paced environment.
- Operated kitchen equipment safely and efficiently during peak hours.
- Maintained cleanliness and organization of workstations throughout shifts.
- Collaborated with team members to ensure smooth operations during busy times.
- Assisted in training new crew members on operational procedures.
- Handled cash transactions accurately at the front counter and drive-thru.
- Stocked supplies and managed inventory to support daily operations.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Packed fast food products in approved containers, cups, and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Drove team success by quickly completing assigned tasks.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Checked expiration dates on all products before serving them to customers.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
Education
High School Diploma - Early Childhood Care And Education
McKinley High School
Baton Rouge, LA 08.2015 - 05.2020
Skills
- Math
- Kitchen experience
- Pricing
- Restaurant experience
- Food safety
- Food service
- Load and unload
- Meal preparation
- Computer operation
- cooking
- Organizational skills
- Food production
- Food handling
- Computer skills
- POS systems
- Pos sanitation procedures
- Merchandising
- Cashiering
- Manager
- Human resources
- Writing skills
- Restaurant management
- Serving experience
- Shift management
- Customer communication
- Time management
- Catering
- Cleaning experience
- Custodial experience
- Retail sales
- Grocery store
- Safety standards in production
- Kitchen management experience
- Janitorial experience
- Driving
- Safe work practices
- Warehouse experience
- Food safety management
- Food preparation
- Cash handling
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Cashier/Customer Service/Sales Associate
Shopper value
03.2024 - 05.2025
Line Cook/Prep Cook/Server/Cashier
Piccadilly Restaurants
07.2023 - 07.2025
Cashier
Chicken Shack
01.2021 - 10.2022
Cashier/Cook Operator
Golden Chick
07.2020 - 12.2022
Manager
Jack in the Box
05.2020 - 12.2022
Sales Associate
Circle K
05.2020 - 12.2022
Cashier/Cook
Wendy's
01.2020 - 11.2022
Crew Member
McDonald's
11.2019 - 10.2022
High School Diploma - Early Childhood Care And Education
McKinley High School
08.2015 - 05.2020