Denice Ruscigno
Peoria,Arizona
Summary
Healthcare Practice Manager / Administrator for the past 9 years. This would include performing X-ray Technician and Medical Assisting duties. I have 25 years working in an Urgent Care and Occupational Medicine setting. I provide diversity, integrity, strong values, and morals. I have well established marketing skills, vendor negotiation, insurance contracting, authorizations, and credentialing. Proactive in managing patient health, patient monitoring, and patient communication. My customer service skills are impeccable, which I consider to be a priority in any field.
With a recent move to Arizona, I have been assisting my previous employer as an Independent Contractor.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Healthcare
Independent Contractor
07.2023 - Current
- Established collaborative partnerships with local companies, strengthening the healthcare network.
- Increased sales by consistently delivering high-quality presentations to local community businesses.
- Assisted in the delivery of high-quality healthcare by collaborating with nursing staff, physicians, and other healthcare professionals.
- Directed and trained new management as to day to day operations of the Center.
Practice Manager / Administrator
Med Center
12.2013 - 07.2023
- Administration and Management of all aspects of the day-to-day Urgent Care / Occupational Medicine operations.
- Within one year of hire, I was able to restructure the business, regain revenue, increase client base by 50%, decrease payroll by 30% and create a brand for the community.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Ordered all office supplies and kept check on inventory levels.
- Assist in X-ray, Medical Assisting and authorizations when needed.
X-ray Technician / Medical Assistant
Westlake Village Urgent Care
11.2004 - 12.2013
- Perform all Limited Licensed X-ray duties including all Medical Assisting duties.
- Supervise and train all Medical Assistants and X-ray Technician staff.
- Account set-up for Worker's Compensation and Pre-employment Physical and Drug screening.
- Manage Authorization and Worker's Compensation Departments.
- Maintained examination rooms and restocked medical and radiologic supplies.
- Promoted patient satisfaction through compassionate care and effective communication during all stages of the imaging process.
X-ray Technician / Medical Assistant
Thousand Oaks Urgent Care Center
08.1998 - 11.2004
- Perform all Limited Licensed X-ray /Medical Assisting duties.
- Supervise and train all Medical Assistants and X-ray Technician staff.
- Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
- Increased patient safety by strictly adhering to radiation protection guidelines and using protective devices when necessary.
- Maintained examination rooms and restocked medical and radiologic supplies.
- Headed Workman's Compensation and HMO authorizations.
Education
Radiology - Xray Technician
Simi Valley Adult School And Career Institute
Simi Valley, CA07.1992
Skills
- Contract and Staff Management
- Customer Service
- Insurance and Vendor Contracting
- Radiologic Technology / Medical Assisting / Phlebotomy
- Healthcare Ergonomics
- Extensive Occupational Health and Urgent Care experience
- Healthcare Collaboration
- Healthcare management
- Healthcare standards
- Healthcare human resources
- Healthcare Compliance Knowledge
- Healthcare Privacy Laws
- Healthcare marketing tactics
Certification
- X-Ray Technician - Arizona Department of Health Services
- Healthcare CPR /AED - Current
Timeline
Healthcare
Independent Contractor
07.2023 - Current
Practice Manager / Administrator
Med Center
12.2013 - 07.2023
X-ray Technician / Medical Assistant
Westlake Village Urgent Care
11.2004 - 12.2013
X-ray Technician / Medical Assistant
Thousand Oaks Urgent Care Center
08.1998 - 11.2004
Radiology - Xray Technician
Simi Valley Adult School And Career Institute