Open To Work
Denice Steffeck
3Z Brands
Seattle
Work Preference
Desired Job Title
CUSTOMER EXPERIENCE SPECIALISTBEAUTY ADVISORCUSTOMER CARE SPECIALISTCustomer Service Representative
Work Type
Full TimePart Time
Location Preference
Remote
Important To Me
Company CultureHealthcare benefitsWork from home optionPaid sick leave4-day work weekCareer advancementWork-life balancePersonal development programsFlexible work hours401k match
7
years of professional experience
Customer service professional skilled in understanding customer needs and delivering support. Enhances satisfaction through effective problem resolution and proactive communication. Collaborates effectively in fast-paced environments, fostering positive relationships and driving team success. Committed to creating positive customer experiences and supporting organizational growth.
Work History
CUSTOMER EXPERIENCE SPECIALIST
2 Years 11 Months- Processed 200+ order updates weekly and resolved inquiries through Zendesk, Shipstation, and Shopify, contributing to increased customer satisfaction.
- Addressed 60 weekly lost & damaged package inquiries through 140+ daily interactions via phone, chat, text, and email, improving customer satisfaction.
- Optimized responses for up to 3 live chats concurrently, boosting customer satisfaction ratings by 20% through enhanced product knowledge.
- Coordinated with FedEx to resolve delivery issues, improving service efficiency.
BEAUTY ADVISOR
6 Months- Delivered tailored skincare advice to over 200 clients via phone, live chat, and social media, enhancing customer satisfaction by 30%.
- Delivered personalized beauty consultations to enhance customer satisfaction and loyalty.
- Delivered personalized beauty consultations to improve customer satisfaction and foster loyalty.
- Trained new team members on product knowledge and effective sales techniques.
CUSTOMER CARE SPECIALIST
2 Years- Resolved customer complaints efficiently, achieving a 98% satisfaction rating through proactive problem-solving and effective communication.
- Handle 200+ customer inquiries daily via live chat and email, providing timely and satisfactory solutions and tech support.
- Recorded 500+ customer interactions in Kustomer, Jira, and Google Sheets, ensuring over 95% inquiry resolution through proactive communication.
- Analyzed customer feedback trends to pinpoint specific areas for service improvement.
Education
Some College (No Degree) - Pharmacy Technology
Associate of Applied Science - Medical Front Office Administrator
Skills
Product expertise
Conflict resolution
CRM expertise
Data management
Inventory control
Complaint resolution
Product recommendations
Product recommendation strategies
Patience
Skilled in resolving conflicts
Emotional intelligence
Creative problem-solving
Consistent patience
Emotional awareness
Trend analysis
Additional Roles And Responsibilities
- Team Lead, Alpine Access/Sykes - 8 years
- Patient Care Coordinator, Overlake Medical Center, 1 year
Timeline
CUSTOMER EXPERIENCE SPECIALIST
3Z Brands
08.2023 - CurrentRead More
BEAUTY ADVISOR
Thrive Causemetics
09.2022 - 03.2023Read More
CUSTOMER CARE SPECIALIST
Crowdstar
10.2019 - 10.2021Read More
Gateway Community College
Some College (No Degree) from Pharmacy Technology
Read More
Apollo Medical & Dental Careers
Associate of Applied Science from Medical Front Office Administrator
Read More