Overview

Work History

Education

Skills

Timeline

Erick Loeza

Bakersfield,CA

Overview

3

3

years of professional experience

Work History

Customer Experience Specialist

Macy's

07.2024 - 07.2025

Increased customer satisfaction by addressing and resolving complex issues effectively.
Developed comprehensive knowledge of products and services to provide accurate information to customers.
Boosted sales revenue by identifying customer needs and recommending appropriate products or services.

Fine Jewelry Sales Associate

Macy's

02.2023 - 07.2024

Enhanced customer satisfaction by providing personalized fine jewelry recommendations based on their needs and preferences.
Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.

General Sales Associate

Macy's

12.2022 - 02.2023

Utilized effective time management skills to juggle multiple responsibilities, including sales floor tasks, inventory maintenance, and customer service.
Handled merchandise returns professionally while adhering to company policies and ensuring customer satisfaction.
Managed cash register transactions accurately while maintaining a fast-paced checkout process for optimal customer satisfaction.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Independence High School

Bakersfield, CA

No Degree - Psychology

Bakersfield College

Bakersfield, CA

Skills

Trend monitoring
Experience optimization
Customer service
Product knowledge

Translation and interpretation services

- English and Spanish

Sales expertise

Timeline

Customer Experience Specialist

Macy's

07.2024 - 07.2025

Fine Jewelry Sales Associate

Macy's

02.2023 - 07.2024

General Sales Associate

Macy's

12.2022 - 02.2023

Independence High School

No Degree - Psychology

Bakersfield College