Leigh Molloy

Responsible for designing, managing and executing innovative customer experiences that drive brand engagement. Focus on creating immersive interactions through events, activation and campaigns that enhance the overall customer journey. Have a deep understanding of customer behavior, marketing trends and a passion for delivering exceptional customer experiences.

• Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
• Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
• Collaborated with team members to create a positive work environment and improve overall customer experience.
• Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
• Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
• Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

• Assisted with demonstrations for automotive brands to showcase functionality.
• Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
• Trained and provided coaching to junior team members.
• Boosted customer retention by providing exceptional product support and addressing user concerns.
• Conducted training sessions for sales and customer service teams, enhancing product knowledge and messaging.
• Collaborated with sales teams to develop effective selling strategies and materials, boosting sales performance.

• . Contributed to creating a welcoming atmosphere by greeting guests warmly upon arrival.
• Ensured compliance with all health code requirements by maintaining proper sanitation practices throughout the lounge area.
• Anticipated guest needs and provided proactive service.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Enhanced customer satisfaction by providing exceptional service and attending to special requests.
• Prepared and delivered cocktails, wine and liquor.

• Noted dietary requirements when taking down orders.
• Accurately processed payments, handling cash, credit cards, and gift certificates with precision.
• . Monitored lounge capacity during busy periods to prevent overcrowding in accordance with fire safety regulations.
• Suggested courses, drinks and desserts to meet customer needs and accomplish upsell objectives.
• Demonstrated knowledge of various wines, spirits, and beers to provide recommendations tailored to individual preferences.
• Enhanced customer satisfaction by providing exceptional service and attending to special requests.

• Streamlined reservation processes for increased efficiency and reduced booking errors.
• Confirmed group bookings while coordinating with event planners for smooth execution of events at the hotel property.
• Participated in ongoing training programs to enhance skills and stay current on industry trends.
• Assisted in creating promotional materials highlighting special offers or seasonal packages offered by the hotel.
• Achieved high customer satisfaction scores with prompt and courteous service during reservation calls.