Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denida Johnson

1012 W. 97th St

Summary

Dynamic professional with a proven track record at Google LLC, excelling in data analysis and strategic planning. Adept at enhancing project workflows and fostering team collaboration, I consistently drive customer satisfaction through effective communication and quality control. Passionate about delivering impactful solutions and improving processes for optimal results.

Overview

8
8
years of professional experience

Work History

Independent Contractor

Google LLC
Mountain View, California
10.2021 - Current
  • Collaborated with cross-functional teams to streamline project workflows and communication.
  • Developed comprehensive project plans using Google Workspace tools for efficient tracking.
  • Facilitated regular meetings to ensure alignment on project goals and deliverables.
  • Analyzed data trends to provide insights for process improvements and strategic decisions.
  • Managed quality control and maintained high level of customer satisfaction.

Customer Service Representative

East Area Neighborhood Development Council
Los Angeles, California
01.2018 - 09.2021
  • Managed customer accounts and processed service requests promptly.
  • Assisted clients with inquiries and resolved issues effectively.
  • Collaborated with team to improve service procedures and customer experience.
  • Provided feedback on common concerns to improve service strategies.
  • Conducted follow-up communications to ensure customer satisfaction post-service.

Education

Certificate of Technical Studies - Drug And Alcohol Couseling

ICDC
Los Angeles
02-2021

Certificate of Technical Studies - Accounting

Metropolitan Training Center
Los Angeles, CA
01-2019

High School Diploma -

Manual Arts High School
Los Angeles, CA
06-2002

Skills

  • Data analysis
  • Quality control
  • Google Workspace
  • Strategic planning
  • Customer relationship management
  • Team collaboration
  • Project management
  • Customer satisfaction tracking
  • Time management
  • Effective communication
  • Cross-functional communication
  • Problem solving
  • Schedule management
  • Deadline adherence

Timeline

Independent Contractor

Google LLC
10.2021 - Current

Customer Service Representative

East Area Neighborhood Development Council
01.2018 - 09.2021

Certificate of Technical Studies - Drug And Alcohol Couseling

ICDC

Certificate of Technical Studies - Accounting

Metropolitan Training Center

High School Diploma -

Manual Arts High School

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