Deniece Browner

Skilled in analyzing customer feedback, identifying improvement areas, and implementing process enhancements. Dedicated senior customer service representative with a strong background in both frontline and supervisory roles. Excel at analyzing customer feedback, identifying areas for improvement, and implementing successful process enhancements. Committed to leveraging technology and data-driven insights to drive customer satisfaction and operational efficiency.

• As an Account Manager for T-Mobile my job consisted of several fast. Including but not limited to, account management, customer service as well as consumers complaints. Keeping customers satisfied and active. Enhancing customer experience by providing unmatched customer service.

• I was part of a team of 10 , who would retrieve steel materials and follow the blueprints to build the current project. From cages to racks for the big three.

• My job was to repair holes left by the weld robots. A rack would be brought to me, I would take each piece , inspect it for defaults and holes. Circle the holes make my repot on the defaults, and use a mug welder to repair the holes.

• During my time with Mobile Lube and Express, my job was to bring in serviceable accounts. I would speak with individuals responsible for the company fleet vehicles. Setting up account for services , as well as scheduling time and payment for each client.

• I was a collection agent, my job was to make payment arrangements and try to get the payment for past collections on overdue mortgage payments. I took inbound calls and also made out going calls to customers past 180 days.