- Aviation enthusiast, currently pursuing my Private Pilot License
- I participate in a Men's Baseball League for physical activity, camaraderie, and personal growth
- Volunteering with youth sports programs as a Baseball Coach
Justin J Tullis
1681 SW Diamond St. Port Saint Lucie,FL
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Customer Service Representative
PremierNX
Port Saint Lucie, FL
2024 - Current
- As a Sales Operations Analyst at PremierNX supporting GitLab, I have two years of experience enabling high-growth sales teams by optimizing Salesforce, automating key processes, and driving data-informed decision-making. My work focuses on improving sales efficiency, enhancing forecasting accuracy, and scaling revenue operations in fast-paced, dynamic environments. By combining analytical insight with a deep understanding of sales systems and workflows, I help organizations streamline operations and empower field teams to achieve consistent growth.
- Key Expertise:
- Salesforce optimization and data governance
- Process automation using workflows and advanced tools
- Sales performance tracking and pipeline analysis
- Forecasting and revenue reporting
- Cross-functional collaboration with Sales, Marketing, and Finance teams
Security Officer
Allied Universal - The Bears Club
Jupiter, FL
2023 - 2024
- Monitored premises to ensure safety and security of all guests and staff.
- Conducted regular patrols to deter potential security breaches and identify hazards.
Armed Security Officer
Redcon Solutions Group
Fort Pierce, FL
2022 - 2023
- Work alone while armed under occasional tension or pressure.
- Respond to life threatening or emergency situations.
- Pursue suspects on foot and subdue combative persons after running in pursuit
- Physically detain and escort an individual with assistance
- Support other duties as determined by FEMA
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify potential hazards or breaches in security protocols.
Operations Specialist
Stafford Communications Group
Port Saint Lucie, FL
2020 - 2022
- Responsible for reviewing inventory lists.
- Processing and creating return good authorizations for consumers.
- Processing refunds and ACH returns.
- Responsible for replacement orders.
- Handled all return material authorizations research for refunds.
- Processed order splits and transfers of inventory from warehouse to warehouse.
- Managed Amazon seller central.
- Handled a high number of escalation cases from team members via the CRM system processing, about 60 cases per day for replacements.
Parts Counter Associate
Treasure Coast Harley Davidson
Stuart, FL
2019 - 2020
- Processed customer orders accurately using point-of-sale systems.
- Assisted customers in locating parts and provided product information.
- Maintained organized inventory shelves, ensuring accessibility of parts.
- Collaborated with team members to manage stock levels efficiently.
- Worked closely with team members to foster a positive work environment focused on collaboration and mutual support.
Parts Counter Associate
Garber Buick GMC
Fort Pierce, FL
2017 - 2018
- Resolved customer inquiries, enhancing satisfaction and loyalty.
- Conducted regular inventory counts to maintain accurate stock records.
- Utilized computer systems for order tracking and parts lookup.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Conducted regular audits of physical inventory to maintain accuracy within the internal system.
- Processed payments for parts purchases accurately, maintaining excellent cash handling practices.
- Completed special projects assigned by management promptly without compromising daily responsibilities.
- Managed incoming phone calls efficiently, directing inquiries to appropriate departments or personnel as needed.
Parts Counter Associate
Schumacher Volkswagen
West Palm Beach, FL
2016 - 2017
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Collaborated with the service department to ensure seamless communication between teams, leading to improved overall operations.
- Maintained organized inventory by accurately tracking incoming and outgoing parts shipments.
Parts Counter Associate
Gunther Volkswagen of Delray Beach
Delray Beach, FL
2015 - 2016
- Facilitated customer access to products by organizing shelves, creating displays, and effectively merchandising items.
- Cultivated strong client relationships through outstanding service, enhancing customer satisfaction and retention.
- Enhanced company reputation with efficient and courteous service to both customers and colleagues.
- Guided customers in determining necessary parts to enhance satisfaction and ensure accurate solutions.
Parts Counter Associate
Royal Palm Toyota
Royal Palm Beach, FL
2013 - 2015
- Achieved prompt resolution of phone inquiries while enabling technicians to secure required repair parts.
- Optimized data retrieval and entry processes for enhanced operational efficiency.
- Delivered exceptional customer service by recommending parts and accessories tailored to individual needs.
- Executed timely submission of daily parts orders to qualified vendors.
- Enhanced profit margins through vigilant monitoring and strategic adjustments.
- Provided insights to the parts manager on departmental performance and drove necessary improvements.
Service Technician
Royal Palm Toyota
Royal Palm Beach, FL
2012 - 2013
- Performed full service and maintenance bumper to bumper. Performed warranty repairs.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
Service Technician
Ferrari Maseratti of Palm Beaches
West Palm Beach, FL
2011 - 2012
- Diagnosed and repaired vehicle issues using specialized diagnostic tools and software.
- Performed routine maintenance services, ensuring vehicle safety and reliability for customers.
- Collaborated with service advisors to communicate repair needs and timelines effectively.
- Maintained a clean and organized workspace to uphold company safety standards.
- Adhered to safety protocols and policies to reduce workplace hazards.
Education
Vocational Diploma - Diesel technology
Wyotech
Laramie, WYVocational Diploma - Street Rod And Custom Fabrication
Wyotech
Laramie, WYVocational Diploma - Automotive Technology
Wyotech
Laramie, WYSkills
- Metal Fabrication
- MIG welding
- TIG Welding
- Gas Welding
- Fusion welding
- Auto painting
- Customer service
- Computer Skills
- Automotive Diagnostic computers for Ferrari, Maserati and Toyota
Certification
- EPA 609 Certification
- AllData Certification
- ATRA Certified Chassis Technician
Interests
Timeline
Customer Service Representative
PremierNX
2024 - Current
Security Officer
Allied Universal - The Bears Club
2023 - 2024
Armed Security Officer
Redcon Solutions Group
2022 - 2023
Operations Specialist
Stafford Communications Group
2020 - 2022
Parts Counter Associate
Treasure Coast Harley Davidson
2019 - 2020
Parts Counter Associate
Garber Buick GMC
2017 - 2018
Parts Counter Associate
Schumacher Volkswagen
2016 - 2017
Parts Counter Associate
Gunther Volkswagen of Delray Beach
2015 - 2016
Parts Counter Associate
Royal Palm Toyota
2013 - 2015
Service Technician
Royal Palm Toyota
2012 - 2013
Service Technician
Ferrari Maseratti of Palm Beaches
2011 - 2012
Vocational Diploma - Diesel technology
Wyotech
Vocational Diploma - Street Rod And Custom Fabrication
Wyotech
Vocational Diploma - Automotive Technology
Wyotech