Traevon Ford
Beaumont,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
NAPA Auto Parts - Genuine Parts
Beaumont, TX
03.2023 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
- Delivered parts throughout the local area.
- Maintained a high level of professionalism when dealing with difficult customers.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Checked loads to ensure that cargo was secure and distributed evenly.
Carhop Server
Sonic
Beaumont, TX
06.2022 - 05.2023
- Complied with sanitation regulations regarding safe handling of food products.
- Greeted customers and provided them with menus.
- Assisted other team members when needed during busy times or special events.
- Provided excellent customer service by addressing customer concerns promptly and efficiently.
- Participated in regular training sessions on food safety practices.
- Stocked supplies such as condiments, utensils, napkins, straws. in designated areas.
Education
Graduate Certificate - Structural Welding
Lamar Institute of Technology
Beaumont, TX05-2025
High School Diploma -
Hamshire Fannett High School
Hamshire, TX05-2022
Skills
- Welding techniques
- Metal fabrication
- Product knowledge
- Parts ordering
- Customer relations
- Stress management
- Microsoft outlook
- Money handling
- Multi-task management
References
References available upon request.
Timeline
Customer Service Representative
NAPA Auto Parts - Genuine Parts
03.2023 - Current
Carhop Server
Sonic
06.2022 - 05.2023
Graduate Certificate - Structural Welding
Lamar Institute of Technology
High School Diploma -
Hamshire Fannett High School
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