DENIKKA BROWN
Washington,DC
Summary
Experienced professional with 10+ years of expertise in fundraising, partnership development, and event sponsorships. Demonstrated success in securing long-term corporate commitments and effectively managing high-value donor portfolios. Skilled communicator, adept at aligning corporate partnerships with organizational missions to drive social impact and revenue growth. Proficient in managing complex relationships, event logistics, and donor stewardship for large-scale events like the Mississippi Policy Conference. Committed to advancing diversity, equity, and inclusion missions. Strong skills as an operations leader with a consistent track record of optimizing processes and achieving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments seamlessly. Known for effective collaboration and delivering dependable outcomes through program development.
Overview
10
10
years of professional experience
Work History
Director of Operations
Congressional Black Caucus Institute
01.2022 - Current
- Leads operational efficiency by managing consultant partnerships, streamlining programs, and ensuring alignment with organizational goals, resulting in an increase in productivity
- Develops and implement's fundraising strategies, achieving revenue targets and increasing market share through outbound prospecting and donor stewardship
- Manages schedules, timelines, logistics invoices, contracts, and budgets for partnership, industry, growth, and ancillary brand event programs, ensuring seamless execution and cost savings of to the institute
- Oversees daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Builds partnerships with external organizations that enhanced program offerings and expanded outreach efforts.
- Monitors programming trends to keep content relevant and up-to-date.
- Implements effective marketing strategies to increase awareness of special programs within the community and target demographics.
- Manages budgets (3M) and resources responsibly, ensuring optimal allocation of funds while minimizing waste or unnecessary spending.
- Enhances all programs effectiveness by developing and implementing strategic plans tailored to specific needs and goals.
- Streamlines all event planning processes by implementing efficient project management strategies.
- Coordinates large-scale conference ( Mississippi Policy Conference) for industry professionals, resulting in increased networking opportunities and fundraising goals.
- Oversees all logistics for multi-day events, including accommodations, transportation, and scheduling.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Implemented protocols and procedures to effectively manage planning process.
- Oversaw event registration process by researching and procuring a new system to collect and track attendee information.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
Executive Assistant to CEO
Highland Poe Inc
12.2020 - 01.2022
- Managed sponsorships and fundraising efforts
- Supported capital market strategies, corporate development, and client relationships across sectors
- Ensured seamless execution of fundraising initiatives, collaborating with teams to align with business and public affairs objectives
- Managed schedule, timelines, logistics invoices, contracts and budgets for partnership, industry, growth and ancillary brand event programs
- Created event-related revenue goals and secure partnerships to off-set expenses
- Conducted thorough market research to identify key market segments, trends and opportunities
- Generated a database of leads and nurture early-stage opportunities
- Collaborated with the Marketing and Communications team to create compelling campaigns, content, and collateral
- Handled confidential and sensitive information with discretion and tact.
- Served as a liaison between departments to facilitate effective communication throughout the company.
Executive Concierge
Bozzuto Property Management
05.2017 - 12.2020
- Delivered personalized services to residents and guests
- Managed daily operations, coordinated amenities, handled inquiries, and oversaw vendor relationships
- Ensured exceptional customer service, creating a welcoming environment and enhancing tenant satisfaction through efficient support and problem-solving
- Orchestrated seamless day to day front office operations for a key multi-unit residential property in Washington, DC
- Developed and implemented resident-centric policies, fostering loyalty, retention, and growth
- Operated as face property representative, contributing to planning and executing monthly resident social activities
- Effectively handled resident crises, showcasing crisis management and conflict resolution skills
- Managed and curated content for the property's social media platforms, enhancing online presence and engagement
- Monitored inventory levels of supplies needed for daily operations, reducing excess costs while ensuring availability when required.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Director, Retail Concierge
NFC Amenity Management
03.2016 - 05.2017
- Oversaw guest services in a luxury retail environment
- Managed concierge staff, elevated customer experiences, coordinated special events, and addresses client needs
- Ensured premium service delivery, fostered client relationships, and drove customer satisfaction to enhance brand loyalty and store success
- Led concierge operations for the nation's top lifestyle and amenity management firm, ensuring seamless service delivery
- Generated new business pipelines primarily through prospecting outbound opportunities
- Addressed client requests in accordance with company protocols, maintaining high customer satisfaction
- Spearheaded training and onboarding initiatives for new staff, contributing to a skilled and cohesive team
- Drafted comprehensive team evaluations and provided weekly human resource recommendations to Regional Director
Store Manager
Spanx
01.2015 - 12.2016
- Store Manager of a $1M Spanx location, driving sales, managing daily operations, and leading a high-performing team
- Ensured exceptional customer experiences, achieved revenue targets, oversaw inventory, and implemented strategic initiatives to boost store growth and align with the brand's mission and standards
- Contributed to the rapid growth of a high-performing retail store by supporting daily operations
- Oversaw and motivated a team of 12 sales associates to deliver top-tier customer service
- Established and cultivated a personal client book, actively promoting store initiatives to priority clients
- Led recruiting, training, and onboarding of new talent, providing performance evaluations and constructive feedback
- Managed schedule, timelines, logistics invoices, contracts and budgets for partnership, industry, growth and ancillary brand event programs
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
Education
Master - Corporate Communications
Mercy College
Washington, DCBachelor - English
The University of Maryland Eastern Shore
CMP -
Project Management Institution
Washington, DCSkills
- Fundraising
- Marketing
- Business Development
- Social Outreach
- Market Research
- Development
- Operations
- Organizational management
- Organizational structure
- Project management
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Leadership training
- Operations management
- Recruitment
- Budget development
- Schedule management
- Financial oversight
- Program administration
- Business growth initiatives
- Delegation
- Logistics
- Contract administration
- Records organization and management
- Business marketing
Timeline
Director of Operations
Congressional Black Caucus Institute
01.2022 - Current
Executive Assistant to CEO
Highland Poe Inc
12.2020 - 01.2022
Executive Concierge
Bozzuto Property Management
05.2017 - 12.2020
Director, Retail Concierge
NFC Amenity Management
03.2016 - 05.2017
Store Manager
Spanx
01.2015 - 12.2016
Master - Corporate Communications
Mercy College
Bachelor - English
The University of Maryland Eastern Shore
CMP -
Project Management Institution
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