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Aurora Clancy
Newburg,MD
Summary
Versatile professional with extensive experience in driving member engagement, relationship management, and strategic operations within high-performing organizations. Proven success in collaborating with senior executives to build and strengthen relationships, maximize membership value, and align organizational goals with customer needs. Adept at developing and implementing tailored engagement strategies to recruit, retain, and enhance participation within diverse member segments. Skilled in streamlining workflows, reconciling data, and leveraging insights to address complex challenges and foster innovation. Passionate about creating impactful, mission-driven initiatives that promote collaboration and long-term organizational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director of Operations
Waldorf Toyota
Waldorf, MD
03.2021 - Current
- Manage a team of 5 Sales Managers, each overseeing a group of Sales Consultants, driving performance across 15+ team members
- Focus on recruiting, onboarding, and talent management to meet and surpass monthly sales goals set by Toyota
- Project manage an average over 20 internal and external 'In Support' community events annually, each tailored to advocate for causes connected to employees or partner organizations
- Manage customer service initiatives, exceeding Toyota’s benchmark by 15% significantly improving positive review ratings and achieving above Toyota's smart subscription usage goals
- Interpreted data trends and generating actionable insights to inform sales manager indecision-making and drive organizational success
- Spearhead digital marketing and social media strategies, increasing brand visibility, online leads acquisition, community engagement, and presence
- Serve as the primary point of contact for community relations and donor gifts, partnerships, enhancing brand reputation and community engagement
- Collaborate with a marketing team to develop and implement marketing strategies, supporting the dealership's sales and customer service objectives
Internet Manager
Waldorf Toyota
Waldorf, MD
03.2020 - 02.2021
- Led a team of five agents to meet and excel as Internet Business Development representatives
- Consulted and trained the staff weekly to continuously improve the level of professional expertise to which the Waldorf Toyota community benefits from
- Managed schedules and everyday talent development tasks of the team
- Embraced data to present monthly reports of the Business Development Department's performance
- Responsible for delivering personalized engagement methods for online audiences
- Curated and managed the social media platforms for Waldorf Toyota, ensuring our products, core values, and mission of the store are evident via our online presence
- Marketed strategically by conducting market research for the automotive consumer demographic
- Introduced a new customer relationship management tool to increase engagement and deepen business relationships with customers
Membership Marketing Specialist
Association of Talent Development
Alexandria, VA
03.2019 - 03.2020
Education
Bachelor of Arts - Communication
George Mason University
Fairfax01.2011
Skills
- Onboarding
- Configuring CRM platforms
- Managing CRM platforms
- Managing donor data
- Managing gift data
- Precision
- Compliance
- Efficiency
- Fundraising
- Revenue tracking
- Leading data-centric projects
- System implementation
- Marketing initiatives
- Data insights
- Strategic decisions
- Drive engagement
- Data standards
Certification
- Hootsuite Certification, 02/01/19
- ACCELERATE Leadership Toyota, COX School of Business, 04/01/23
- OnTrac, Toyota In-Dealership Trainer, 03/01/24
- Project Management Professional (PMP), In process
Quote
All I know, is that I know Nothing
Socrates
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeSoftware
Hootsuite
Languages
Spanish
Native language
Interests
Reading
Outdoors
Generalist, constant development
Painting
Timeline
Director of Operations
Waldorf Toyota
03.2021 - Current
Internet Manager
Waldorf Toyota
03.2020 - 02.2021
Membership Marketing Specialist
Association of Talent Development
03.2019 - 03.2020
Bachelor of Arts - Communication
George Mason University
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