DENINE PAGEAU
Santa Cruz,CA
Summary
With over 25 years in customer service, I have cultivated my innate qualities of critical thinking and empathy, and I deeply enjoy working with others to create a warm, welcoming, exciting, and safe atmosphere in both professional and personal settings. Combined with my love of flying, working in the skies is a natural professional progression. My accumulative skills and desire to connect with others uniquely situates me to be able to contribute in creating an enjoyable experience for guests and staff in any environment.
Overview
3
3
Languages
30
30
years of professional experience
Work History
Flight Attendant
American Airlines
Dallas, TX
03.2025 - Current
- Demonstrated safety procedures and emergency equipment use to passengers before departure.
- Monitored cabin conditions and responded promptly to passenger needs during flight.
- Assisted boarding, seating, and overhead bin organization for smooth cabin flow.
- Served meals, beverages, and special requests while maintaining service standards.
Hospitality Manager
Subud California
Santa Cruz, United States
02.2022 - 08.2025
- Develops strong relationships with repeat clients to encourage loyalty.
- Ensures proper staffing levels are maintained during busy periods or special events.
- Provides direct contact with each and every guest
- Designs and communicates event ideas according to each individual needs.
Realtor
Bailey Properties
Aptos, United States
01.2017 - 10.2021
- Advocated for buyer or seller needs with tireless dedication to customer satisfaction.
- Negotiated offers between buyers or renters and sellers or landlords.
- Collaborated with other real estate agents to share leads and expand client base.
- Maintained excellent relationships with clients through regular communication and updates.
- Provided professional skills with the goal of taking the stress away from the client.
Restaurant Manager
Cafe Rio
Aptos, United States
05.2014 - 01.2020
- Demonstrated leadership, exemplary customer service and friendly, professional demeanor.
- Conversed with guests to ensure needs were met and issues were resolved.
- Recruited, trained and mentored new staff to deliver top-quality customer service.
- Worked with FOH and BOH staff to support superior service for our guests.
- Addressed customer complaints promptly, providing appropriate solutions and ensuring satisfaction.
Server
Stagnaro Brothers
Santa Cruz, United States
01.1997 - 01.2004
- Gained valuable customer service skills that would carry throughout my life, both professionally and personally.
- Learned how valuable, and powerful, working as a team is. Every team member is just as valuable as the others.
- Resolved issues in a quick and professional manner, to ensure the best experience for customers and my team mates.
- Demonstrated time management skills
Education
Associate in Arts (A.A.) - Health Science
Cabrillo College
Aptos, California06-2020
Real Estate License - Real Estate
Cabrillo College
Aptos, California06-2005
Skills
- Excellent customer service skills and interaction
- Conflict resolution
- Verbal and non-verbal communication skills
- Thoughtfulness and mindfulness when dealing with others in both professional and personal settings
- Team leadership and participation
- Time management
- Effective listening and observation skills
- Punctuality and professional appearance
LANGUAGE
English Proficient (C2)
Spanish Elementary (A2)
ASL Beginner (A1)
Timeline
Flight Attendant
American Airlines
03.2025 - Current
Hospitality Manager
Subud California
02.2022 - 08.2025
Realtor
Bailey Properties
01.2017 - 10.2021
Restaurant Manager
Cafe Rio
05.2014 - 01.2020
Server
Stagnaro Brothers
01.1997 - 01.2004
Real Estate License - Real Estate
Cabrillo College
Associate in Arts (A.A.) - Health Science
Cabrillo College