Denique Heron
New York,NY
Summary
Reliable, energetic, and resourceful health services major who is committed to learning. I've gained the ability to resolve customer complaints and encourage conflict resolution from my previous employment, while improving my ability to use scheduling software notably EPIC,Moss 3.0 and Athena. I am also proficient in documentation review, data entry, Microsoft applications, relationship-building, and communication.
Overview
5
5
years of professional experience
Work History
Business Service Representative
Hoffman Heart & Vascular Institute
Hartford, CT
03.2023 - Current
- Responsible for providing quality patient care
- Scheduled echo (TTE/TEE), EKG's, CTA's, MRI, consults and followed patient appointments
- Collected and processed patient payments and maintained patient files
- Checked patients in and out for appointments and collected co-payments
- Called patients to confirm scheduled appointments and obtain additional details.
Call Center Representative
Hoffman Heart & Vascular Institute
Hartford, CT
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members
- Scheduled patient appointments for both departments within the practice
- Assist Coworkers with technical problems and troubleshooting
- Schedule consults from incoming referrals while also scanning it into the system.
Customer Service Representative
Amazon
Manhattan, NY
01.2019 - 06.2022
- Developed and improved my capabilities of problem solving, time-management and data entry over the course of three years
- Received 93% satisfaction rating from customers after completed phone call
- Kept records of customer interactions, processed customer accounts and filed documents
- Collaborated with team to quickly resolve customer complaints with appropriate action
- Effectively managed an average of 20 incoming calls daily.
Officer Clerk
Westchester Hospital
Valhalla, NY
03.2019 - 03.2021
- Used strong communication skills to collaborate with team members to ensure efficient service
- Created and maintained office forms and procedures to assist with administrative tasks
- Assisted diabetic, anorexic and dysphagia patients with dietary requirements
- Greeted and welcomed clients with a warm, friendly and positive attitude
- Ensured that updates or changes to patient's files were faxed and printed.
Education
Associate of Applied Science - Health Administration
Monroe College
New York, NY08-2023
Certified Nursing Assistant Certificate -
Big Apple Training
Skills
- Customer Service
- Front Office Operations
- Patient Outreach And Follow-Up
- Healthcare Documentation
- Chart Management
- Emr / Ehr
Websites
Volunteer Experience
Evangelical Church-Jesus Christian, Mount Vernon, NY, 01/01/19, 09/01/21, Developed productive after school activities for young adults to reinforce positive learning techniques., Volunteer youth mentor to empower and support children.
Timeline
Business Service Representative
Hoffman Heart & Vascular Institute
03.2023 - Current
Officer Clerk
Westchester Hospital
03.2019 - 03.2021
Customer Service Representative
Amazon
01.2019 - 06.2022
Call Center Representative
Hoffman Heart & Vascular Institute
Associate of Applied Science - Health Administration
Monroe College
Certified Nursing Assistant Certificate -
Big Apple Training
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