Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
RegisteredNurse

Bonni Como

Medical Secretary
Waterbury,CT

Summary

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializing in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

15
15
years of professional experience

Work History

Business Service Representative

Trinity Health of New England
Southbury, CT
09.2019 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted in the resolution of billing inquiries, ensuring compliance with organizational policies and procedures.
  • Managed appointment scheduling and coordinated communication between patients and healthcare providers.
  • Delivered outstanding customer service while managing high call volume and maintaining accuracy in data entry.
  • Maintained up-to-date knowledge of processes and service changes.

Referral Services Coordinator

Pediatric Associates of Western Connecticut
Waterbury, CT
09.2013 - 08.2019
  • Processed referrals to specialty and ancillary care promptly, prioritizing referrals according to defined levels of urgency, and communicating referral information to patients and families.
  • Implemented a referral process through EMR programs to comply with PCMH-NCQA.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Coordinated communication between families and healthcare providers to enhance service delivery and patient satisfaction.

Medical Receptionist

Neurosurgery, Orthopedics & Spine Specialists, P.C
Waterbury, CT
07.2010 - 05.2013
  • Greeted patients collecting co-pays/ balances in a friendly manner.
  • Ensured completion and accuracy of patient forms as well as insurance verifications.
  • Answered phones/ triaged calls to direct to appropriate staff, as well as sending messages.
  • Processed referrals, such as contacting insurance companies or workers' compensation.

Education

Medical Office Assistant -

Stone Academy
Waterbury, CT

Skills

  • Responsible
  • Customer Service
  • Self-motivated professional
  • Organization and Time Management
  • Medical Recordkeeping
  • Certified Medical Administrative Specialist
  • HIPAA Guidelines

Accomplishments

  • Collaborated with a team of doctors and a hospital in the development of an exclusive referral program.
  • Proven track record of dependability and providing a high level of performance.
  • Successfully collects back balances.

Timeline

Business Service Representative

Trinity Health of New England
09.2019 - Current

Referral Services Coordinator

Pediatric Associates of Western Connecticut
09.2013 - 08.2019

Medical Receptionist

Neurosurgery, Orthopedics & Spine Specialists, P.C
07.2010 - 05.2013

Medical Office Assistant -

Stone Academy

Similar Profiles

CREATE PROFILE
Bonni ComoMedical Secretary