Nkyla Harris
Waterbury,CT
Summary
Dedicated Professional with over 7 years of experience in Management, healthcare administration, retail management, customer service and consultative sales. Proven track record in optimizing patient flow, managing complex scheduling, and leading teams to exceed service standards. Expert in Customer Service, medical terminology, insurance verification, appointment scheduling, and high-volume office management.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Business Service Representative
Trinity Health of New England
01.2024 - 01.2025
- Patient Experience: Acted as the primary point of contact, providing a warm welcome and expert navigation for patients, families, and visitors.
- Operations Management: Streamlined patient flow and minimized wait times by acting as a liaison between clinical staff and the front office.
- Revenue Cycle Support: Facilitated seamless check-in/out by verifying demographic and insurance data and accurately collecting co-payments.
- Schedule Optimization: Managed complex provider calendars, ensuring accuracy in scheduling and rescheduling to maximize clinic efficiency.
- Clinical Support: Provided psychosocial support and distributed educational materials as part of a multidisciplinary care team.
Front Desk Receptionist
Aaron’s
01.2022 - 01.2024
- Administrative Oversight: Managed the office calendar and handled high-volume inquiries regarding services and scheduling.
- Financial Processing: Processed payments, verified insurance information, and secured necessary pre-authorizations.
- Records Management: Maintained meticulous patient records while ensuring 100% compliance with confidentiality standards.
Supervisor
Staples
01.2020 - 01.2022
- Team Leadership: Coached and developed associates in consultative selling techniques and exceptional service delivery.
- Business Development: Drove revenue growth through proactive community outreach and building long-term client relationships.
- Quality Control: Focused on customer engagement and quality assurance to maintain high satisfaction ratings.
Supervisor
Finish Line
01.2017 - 01.2019
- Operations: Managed daily shift operations, including cash reconciliation, banking, and store security protocols.
- Inventory Control: Supervised shipment deliveries and POS transfers to ensure precise inventory accuracy.
- Talent Management: Assisted in recruiting and interviewing potential employees while training staff to execute company initiatives.
Education
Associate’s Degree - psychology
Southern Connecticut State University
01.2021
High School Diploma -
Crosby High School
01.2019
Skills
- Professional: Multi-line Phone Systems, Office Management, Time Management, Conflict Resolution, Leadership
- Healthcare: Medical Scheduling, Insurance Verification, Medical Terminology, Medical Documentation, Patient Education
- Software: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Windows OS, EPIC
- Customer Service: Communication, Product and Service Knowledge Teamwork/Collaboration, Deposits and Adaptability
Timeline
Business Service Representative
Trinity Health of New England
01.2024 - 01.2025
Front Desk Receptionist
Aaron’s
01.2022 - 01.2024
Supervisor
Staples
01.2020 - 01.2022
Supervisor
Finish Line
01.2017 - 01.2019
Associate’s Degree - psychology
Southern Connecticut State University
High School Diploma -
Crosby High School