Stacey Simpson

Issue orders for Sales Team (Southwest, Southeast & Midwest Accounts)

Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims and reports problem areas. (via Email/Teams.

Makes notations via computer terminal, sometimes while talking with customer.

Facilitated customer inquiries and resolved issues efficiently to enhance satisfaction.

Utilizes mechanized systems (e.g., BOSS, CABS, etc.) to initiate and complete service orders and handle customer requests.

Handles customer complaints, criticisms, discrepancies, requests or inquiries over the phone or in person.

Plan for the installation, removal or change of telephone service or equipment.

Works to meet revenue goals, service commitments and other deadlines.

Responsible for accurately computing

Investigates and resolves incorrect billing.

Obtains, establishes and assesses customer credit information using judgment regarding extension of time, payment adjustments, etc.

Participates in team selling programs.

Works independently with little supervision.

Collects residence customers' accounts through inbound and outbound telephone contact, correspondence and public contact.

Accurately computes and quotes adjustments, balances, etc., to customer as an extension of collection activity.

Obtained and Made Decisions, established and assessed customer credit information, making decisions regarding the extension of credit, including the restriction, denial, restoral or disconnection of existing service and/or the delay of service connection.

Performs other related miscellaneous clerical, collection and adjustment activities.

Accurately computed and quote adjustments, balances, etc., to customer as an extension of collection activity.

Contact and received calls from other departments to secure or transmit information on customer account.

Researched and handled lost, unidentified or misapplied payments, problems with customer bills, illegible and/or dishonored checks and/or claims.

Recorded notations on forms and/or computer terminal while talking to customers by telephone.

Worked independently with little supervision.

Utilized mechanized systems to initiate service orders and handle customer requests.

• Utilized call management systems to efficiently handle inquiries and improve response times.
• Answered high volume of directory assistance calls, providing accurate information to customers.
• Answered questions about third-party charges and refunded incorrect bills.
• Helped callers locate specific businesses, residences or public buildings with mapping assistance.
• Operated computers and fax machines to send and receive messages to customers and coworkers.

Established and/or assists in establishing local and/or long-distance connections by the operation of a computer-driven screen or comparable equipment, and performs other related operations such as preparation of ticket records, consultation of routing and rate lists, records of customers' telephone numbers, etc.

1) Assists telephone users in placing person-to-person, collect and credit card calls and calls to be billed to a third party.

2) Handles emergency calls, special assistance calls for people who are unable to dial and local calls that require operator assistance.

3) Prepares necessary billing data, noting details of service provided.

4) Operates computer terminal to assist customers with call completion and other assistance requests.

• Processed incoming and outgoing mail, ensuring timely distribution across departments.
• Maintained accurate records of shipments and deliveries, enhancing tracking efficiency.
• Operated postal equipment, including sorting machines and scales, to optimize workflow.
• Coordinated with various teams to resolve discrepancies in mail handling procedures.
• Led initiatives to improve inventory management of mailing supplies, reducing waste.
• Monitored compliance with mailing regulations and company policies to mitigate risks.
• Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
• Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
• Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
• Labeled packages with clear, correct information to reduce mailing errors.
• Weighed letters and packages and calculated costs based on classification, weight, and destination.
• Contributed to a positive work environment through maintaining a clean, organized, and safety-compliant mailroom facility.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Processed and organized incoming mail for distribution to appropriate departments.
• Collaborated with other departments when necessary to resolve any discrepancies or issues related to incoming or outgoing mail items.
• Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
• Checked parcels were securely sealed to eliminate losses.
• Provided exceptional customer service by courteously and professionally addressing questions or concerns from staff members regarding mail services.
• Operated various mailing equipment such as postage meters, folding machines, and labelers for efficient mail preparation.
• Demonstrated excellent attention to detail while inspecting packages for damage or improper labeling before sending them out for delivery.
• Developed strong relationships with postal carriers to ensure prompt pick-up and delivery of all incoming and outgoing mail items.
• Supported office staff by providing assistance with packaging, addressing, and shipping of outgoing items as needed.

• Organized and maintained library materials to ensure accessibility and efficiency.
• Assisted patrons with information retrieval and resource navigation.
• Processed incoming and outgoing materials using library management systems.
• Conducted inventory audits to maintain accurate collection records.
• Maintained an organized library collection by accurately shelving books, periodicals, and other materials according to classification systems.
• Contributed to a positive work culture by actively participating in staff meetings, training sessions, and professional development opportunities.
• Developed effective working relationships with colleagues through proactive collaboration on projects supporting overall library goals.