Lily Mendieta
Holyoke,MA
Summary
Passionate professional with extensive expertise in client relationship management, communication, and problem-solving. Leverages a deep understanding of business services to enhance customer experiences and optimize operational processes. Proven ability to lead and cultivate collaborative environments that drive impactful results and improve team performance. Committed to delivering exceptional service and fostering long-term client partnerships.
Overview
5
5
years of professional experience
Work History
Business Service Representative
Trinity Health Mercy Medical Group
10.2021 - Current
- Managed patient scheduling and appointment coordination to enhance operational efficiency.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Trained and mentored new staff on best practices in customer service and administrative tasks.
- Delivered outstanding customer service while managing high call volume and maintaining accuracy in data entry.
Store Associate
Earthbound Trading
07.2023 - Current
- Enhanced customer engagement through personalized service and product knowledge.
- Collaborated with management to refine merchandising displays for increased visibility.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Patient Service Representative
Baystate Medical Practices
03.2021 - 10.2021
- Facilitated patient check-ins and appointment scheduling using electronic health record systems.
- Managed incoming calls, resolving inquiries and directing patients to appropriate departments.
- Coordinated insurance verifications and pre-authorizations to ensure seamless patient access to services.
- Conducted follow-ups with patients regarding treatment plans and appointment reminders for improved adherence.
Education
Bachelor of Arts - Communications
University of Massachusetts
Amherst09-2025
Associate of Arts - Communications, Media, Theater Arts
Holyoke Community College
Holyoke05.2021
Skills
- 10 years Customer Service
- 3 years Administrative Experience
- Appointment scheduling
- Microsoft Office
- Data entry
- Project coordination
- Attention to detail focus
- Organization
- Conflict resolution
- Team collaboration
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Store Associate
Earthbound Trading
07.2023 - Current
Business Service Representative
Trinity Health Mercy Medical Group
10.2021 - Current
Patient Service Representative
Baystate Medical Practices
03.2021 - 10.2021
Bachelor of Arts - Communications
University of Massachusetts
Associate of Arts - Communications, Media, Theater Arts
Holyoke Community College