Roberta Hood
Yuba City,CA
Summary
Experienced customer service professional with 10+ years of proven reliability and punctuality. Thrives in collaborative environments and excels in independent, efficient work. Passionate about continuous learning and expanding knowledge and skills. Committed to fostering customer loyalty and satisfaction through consistently delivering exceptional service. Recognized for providing support to new hires and colleagues by offering guidance and assistance with their questions.
Overview
15
15
years of professional experience
Work History
Call Center Representative III
Sierra Central Credit Union
Yuba City, CA
06.2018 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Bakery Clerk
Cakes By Request
Yuba City, CA
05.2016 - 03.2018
- Listened to guests to understand needs and help each person select optimal products and services.
- Operated point-of-sale system to receive cash or credit card payments and issue receipts.
- Answered phone calls, greeted store customers and provided exceptional service every time.
Food Clerk, Self-Checkout Attendant, Bookkeeper
Safeway
Salem, OR
05.2013 - 01.2016
- Greet and provide friendly checkout service, scan merchandise, remember codes for certain items, answering phones calls, counting lottery and filling up the lottery machine, making daily deposits, ordering change, balancing tills and handle returns and exchanges, handling Western Union transactions and money orders
- I also helped out in the bakery department by packaging and taking cake orders
- I was hired as a Food Clerk then a few months later, I was trained to work the self-checkout position
- In November, I was recommended, by my Assistant Manager at the time, to train to be a backup bookkeeper
- I am reliable and punctual
- I work well with others and I am a team player
- I am also friendly, loyal and patient.
Math Tutor
Yuba College
Marysville, CA
08.2010 - 12.2010
- Helped tutor fellow students with math questions and homework
- I was offered this tutoring position because I had earned an A+ in my math course the previous semester.
Education
Associate of Arts - General Studies
Chemeketa Community College
Salem, OR06.2012
General Studies
Yuba College
Marysville, CA2010
High School Diploma -
Camptonville Academy
Marysville, CA2009
Skills
- Call Center III
- Trained New Hires
- Processed Opening Procedures
- 10 years Customer Service
- Knowledgeable in Online Banking and Card Services and DNA
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Call Documentation
- Verbal and Written Communication
- Understanding Customer Needs
- Proficient In TalkDesk
- Identifying Fraud
- Assisting Retail Banking With Research And Support
Timeline
Call Center Representative III
Sierra Central Credit Union
06.2018 - Current
Bakery Clerk
Cakes By Request
05.2016 - 03.2018
Food Clerk, Self-Checkout Attendant, Bookkeeper
Safeway
05.2013 - 01.2016
Math Tutor
Yuba College
08.2010 - 12.2010
Associate of Arts - General Studies
Chemeketa Community College
General Studies
Yuba College
High School Diploma -
Camptonville Academy