Kevin Smith

Answering calls for Montana Emergency Rental Assistance (MERA)

and American Rescue Plan Act (ARPA)

Assisting consumers with rental assistance, child care grants, water sewer grants etc.

Providing entertainment for customers

payroll

windows

social media

live performance

customer service

Designed, edited, and performed bus routes for Helena School District passengers.

Pre-Trip commercial vehicles for saftey

Transported precious cargo safely to their destinations

• Identified issues, analyzed information and provided solutions to problems.
• Used Microsoft Word and other software tools to create documents and other communications.
• Created plans and communicated deadlines to complete projects on time.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Prepared variety of different written communications, reports and documents.
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Identified issues, analyzed information and provided solutions to problems.
• Used Microsoft Word and other software tools to create documents and other communications.
• Created plans and communicated deadlines to complete projects on time.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Worked with customers to understand needs and provide excellent service.
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.