Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Jax Driving School, Corp
Jacksonville, FL
04.2021 - 03.2024
Maintained detailed records of customer interactions, transactions and comments for future reference.
Answered customer inquiries and provided accurate information regarding products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Mail Processing Assistant
USPS
Nashville, TN
11.2020 - 01.2021
Processed incoming mail on a daily basis including sorting, distributing and responding when necessary.
Organized mail into appropriate categories and sorted them according to post office regulations.
Performed data entry duties for tracking mail and other related activities.
Team Lead/AGM
Extended Stay America
Jacksonville, FL
01.2018 - 09.2020
Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Trained new staff in relevant processes and procedures.
Resolved escalated customer complaints or queries promptly and efficiently.
Supported the manager in developing plans for future projects, initiatives and objectives.
Education
Associate Degree in Office Administrative System with Medical Services Billing -
Technological Institute of Puerto Rico, Guayama Campus
Guayama, PR
05.2017
Skills
Keyboard Management 50 wpm
Dictation 70 wpm
Positive And Professional
Fluent In [English] And [Spanish]
Multi-Line Telephone Operations
Interpersonal Skills
Multitasking
Computer Proficiency and Microsoft Office
References
References available upon request.
Timeline
Customer Service Representative
Jax Driving School, Corp
04.2021 - 03.2024
Mail Processing Assistant
USPS
11.2020 - 01.2021
Team Lead/AGM
Extended Stay America
01.2018 - 09.2020
Associate Degree in Office Administrative System with Medical Services Billing -
Technological Institute of Puerto Rico, Guayama Campus
Certified Driving Instructor and License Examiner at Driving 101 Driving SchoolCertified Driving Instructor and License Examiner at Driving 101 Driving School