Summary
Overview
Work History
Education
Skills
References
Timeline
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DENIRE VILLARREAL RIVERA

Jacksonville,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Jax Driving School, Corp
Jacksonville, FL
04.2021 - 03.2024
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Mail Processing Assistant

USPS
Nashville, TN
11.2020 - 01.2021
  • Processed incoming mail on a daily basis including sorting, distributing and responding when necessary.
  • Organized mail into appropriate categories and sorted them according to post office regulations.
  • Performed data entry duties for tracking mail and other related activities.

Team Lead/AGM

Extended Stay America
Jacksonville, FL
01.2018 - 09.2020
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Supported the manager in developing plans for future projects, initiatives and objectives.

Education

Associate Degree in Office Administrative System with Medical Services Billing -

Technological Institute of Puerto Rico, Guayama Campus
Guayama, PR
05.2017

Skills

  • Keyboard Management 50 wpm
  • Dictation 70 wpm
  • Positive And Professional
  • Fluent In [English] And [Spanish]
  • Multi-Line Telephone Operations
  • Interpersonal Skills
  • Multitasking
  • Computer Proficiency and Microsoft Office

References

References available upon request.

Timeline

Customer Service Representative

Jax Driving School, Corp
04.2021 - 03.2024

Mail Processing Assistant

USPS
11.2020 - 01.2021

Team Lead/AGM

Extended Stay America
01.2018 - 09.2020

Associate Degree in Office Administrative System with Medical Services Billing -

Technological Institute of Puerto Rico, Guayama Campus
DENIRE VILLARREAL RIVERA