Denis Acosta
Fort Lauderdale
Summary
Professional with proven track record in client relations and care. Strong focus on team collaboration and achieving results. Skilled in problem solving, communication, and adaptability. Known for reliability and flexibility in meeting changing needs and work schedule. Ready to make significant impact in client satisfaction and service.
Overview
21
21
years of professional experience
Work History
Client Care Specialist / Phlebotomist
Mobile Testing Unit AIDS Healthcare Foundation
Fort Lauderdale, FL
09.2025 - Current
- Transitioning seamlessly between clinical, HIV/STD testing, administrative, medical, and front desk roles
- Contributing to positive client experience, fostering trust, loyalty and retention for Prep clients
- Providing services across multiple healthcare, mobile units, wellness center facilities and events for the community
- Commitment to collaborate with other AHF employees and departments
- Outreach and linkage to care for HIV clients
HIV Testing and Counselor
Mobile Testing Unit AIDS Healthcare Foundation
Fort Lauderdale, FL
10.2022 - 01.2025
- Providing HIV and STD risk reduction, prevention education and counseling to a multicultural and multiethnic community
- Outreaching the community, providing support services available in the field
- Linking HIV client to services when required
Medical Case Manager
Miami Beach Community Health Center
Miami Beach, FL
04.2007 - 10.2012
- Advocating for patients, guiding them through complex healthcare systems while prioritizing personalized care plans
- Collecting patient information, conducting interviews, handling multiple patient cases, and assisting with other social workers to provide specialized services
- Coordinating patient's plan of care throughout their entire hospital stay or medical procedures to ensure their needs are met accordingly
HIV Counselor
Miami Beach Community Health Center
Miami Beach, FL
07.2006 - 04.2007
- Conducting rapid HIV/STD testing and counseling, outreach and education within the community
General Manager
Theine Tea House
Coral Gables, FL
05.2005 - 07.2006
- Managing daily operations and cash handling procedures
- Leading, hiring and training personnel
- Controlling budget and managing expenses
- Ensuring inventory accuracy and loss prevention
Education
Bachelor’s Degree - Architecture
University of Santiago de Cuba
05-2003
Skills
- Extensive background in healthcare services
- Proficient in the use of Microsoft, Excel, Athena, Healthvana and sales force
- Excellent experience in customer service, patient care and administrative duties
- Licensed Phlebotomist
- Bilingual proficient in English and Spanish
Accomplishments
- Worked large Pride events with over 100 000 people in Miami, Fort Lauderdale, Orlando and St Petersburg
- Linked over 50 patients to HIV services
- Enrolled over 100 clients to receive and be retained Prep services
- Educated more than 6 coworkers on venipuncture and capillary puncture techniques
Timeline
Client Care Specialist / Phlebotomist
Mobile Testing Unit AIDS Healthcare Foundation
09.2025 - Current
HIV Testing and Counselor
Mobile Testing Unit AIDS Healthcare Foundation
10.2022 - 01.2025
Medical Case Manager
Miami Beach Community Health Center
04.2007 - 10.2012
HIV Counselor
Miami Beach Community Health Center
07.2006 - 04.2007
General Manager
Theine Tea House
05.2005 - 07.2006
Bachelor’s Degree - Architecture
University of Santiago de Cuba