Denis Gomez
Summary
A Humanities and Justice graduate with a diverse background in customer service, sales, administrative support, and human resources knowledge. Equipped with exceptional analytical and communication skills, adept at addressing the needs of customers and employees. Keen to apply my educational and professional experience to contribute to organizations in supportive and leadership capacities. Demonstrated dedication, adaptability, and a proficiency in English and Spanish, emphasizing cultural awareness and community involvement.
Overview
3
3
years of professional experience
Work History
Recreation Assistant
Warrior Zone
10.2023 - 07.2024
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Enhanced participant enjoyment by creating and implementing diverse recreational activities.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
- Monitored participant behavior during activities closely while enforcing rules consistently when necessary.
- Assisted patrons in use of the facility by checking out equipment, providing safety instruction, demonstrating new equipment, teaching classes, etc.
- Planned and executed special events, social activities, tournaments, and related functions with effective organization.
Sales Associate
Class Six
11.2022 - 07.2023
- Assisted customers in the store and on the phone
- Responded to questions, directed customers to merchandise within the store
- Restocked, arranged, and organized merchandise in the store to drive product sales
- Handled cash transactions proficiently, processing both cash and credit purchases in a reliable and efficient manner
- Aided Spanish speaking customers
- Multitasking between cashier and self-checkout
- Implemented and adhered to all legal standards and regulations related to the sale of alcohol, maintaining strict ID checks and compliance protocols.
Census Canvasser
Hispanic Federation
06.2021 - 11.2021
- Aided Spanish-speaking customers with questions about civic participation
- Developed remote outreach in various states focusing on voter participation and COVID-19 related inquiries
- Contacted and managed clients across New York, Florida, Pennsylvania, Connecticut, New Jersey, California, North Carolina, and Georgia
- Handled 100+ client interactions per day, giving personalized and informative service to ensure customer retention and satisfaction.
Education
Bachelor of Arts - Humanities And Justice
John Jay College of Criminal Justice
New York, NY07.2021
Skills
- Critical thinking and problem solving
- Adaptability
- Ability to Multitask
- Communication Skills
- Computer Skills
- Microsoft Office
- Collaboration and Teamwork
- Customer Service
- Bilingual
- Client and Employee Dedication
- Resourcefulness
Timeline
Recreation Assistant
Warrior Zone
10.2023 - 07.2024
Sales Associate
Class Six
11.2022 - 07.2023
Census Canvasser
Hispanic Federation
06.2021 - 11.2021
Bachelor of Arts - Humanities And Justice
John Jay College of Criminal Justice
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